Lost check or wire payment

Applies to editions of G Suite and other paid subscriptions in your Google Admin console.

Applies only for customers with invoiced billing accounts.

If you pay for your subscription using an invoiced billing account and a monthly check or wire payment appears to be lost, contact the Google collections team.

What to include in your email

  • Attach a proof of payment—This can be a scanned image or screenshot of your bank transfer receipt, your bank or credit card statement, or your online bank or credit card account. The proof of payment should include:
    • The date the payment was made
      (If possible, show all transactions for 5 days before and after the payment.)
    • Amount and currency of the payment
    • The service the funds paid for, such as G Suite or Cloud Identity Premium
    • The name of the remitting bank
  • Redact sensitive information—In particular, strike through your entire bank account number or the middle 8 digits of your credit card number.

Where to send your email

If you have a dedicated collector assigned to your Google Account, contact them directly.

Otherwise, send your email to collections@google.com.

Was this helpful?
How can we improve it?