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Jamboard device end of life information

The Jamboard 55-inch whiteboard device will reach its end of life on October 1, 2024, following its automatic update expiration (AUE) date of September 30, 2024.

Milestone Definition
October 1, 2023 - September 30, 2024

Existing customers can renew their existing Jamboard licenses, prorated to September 30, 2024.

New customers can still purchase Jamboard licenses, prorated to September 30, 2024.

Any licenses sold in the month of September 2024 will be charged for the full month.

September 30, 2024 — End of new license sales Google and partners stop selling new Jamboard licenses and renewing Jamboard licenses. Any licenses sold in the month of September 2024 will be charged for the full month.
September 30, 2024 — Auto update expiration and end of life date Google stops releasing security updates and new features for the device.
October 1, 2024 — End of Jamboard Fleet Management service / Unlicensed mode The Jamboard Fleet Management service is shut down, and devices switch to unlicensed mode. You and your users can no longer save or open a jam or access Google Meet on the device.

Locate active devices in the Admin console

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. Go to Menu and then Devicesand thenJamboardand thenDevices.

    Some features may require having the Jamboard Management privilege.

At the top of the Jamboard page, you can review how many activated devices you have.

Understand how Jamboard files are used in your domain. Learn more

Can I use the device after the auto expiration date?

You and your users can continue using Jamboard devices with full functionality until September 30, 2024. 


Starting October 1, 2024, your devices will be put into unlicensed mode. You and your users will not be able to save or open a jam or access Meet from the board. You can use the whiteboard offline after that date, but you won't be able to save to Google Drive or use features that rely on internet access like the AI drawing tool. 

The device can also be used as an extended display for other devices through an HDMI cable. For details, go to Use your Jamboard device as a touchscreen display for your laptop.

How do I use the device after the auto expiration date?

To use the whiteboard offline, make sure your devices are up-to-date before September 30, 2024.

Can I still manage Jamboard devices from the admin console?

On October 1, 2024, all Jamboard settings will be removed from the Admin console. If needed, you should export any Jamboard device logs before then. For instructions, go to Jamboard log events.

What happens to my Jamboard license?

Licenses that were renewed between October 1, 2023, and October 1, 2024, will be prorated to September 30, 2024. After that date, licenses can no longer be renewed for the Jamboard device.

Can I still use the Jamboard web & mobile apps?

No. Starting October 1, 2024, you can no longer create or modify Jams. Export all your old Jams before the end of 2024, because you won't be able to access them after that. Learn how to Export your Jams.

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