The Jamboard 55-inch whiteboard device reached its end of life on October 1, 2024, following its automatic update expiration (AUE) date of September 30, 2024.
| Milestone | Definition |
|---|---|
| October 1, 2023—September 30, 2024 |
Existing customers can renew their existing Jamboard licenses, prorated to September 30, 2024. New customers can still purchase Jamboard licenses, prorated to September 30, 2024. Any licenses sold in the month of September 2024 will be charged for the full month. |
| September 30, 2024—End of new license sales | Google and partners stop selling new Jamboard licenses and renewing Jamboard licenses. Any licenses sold in the month of September 2024 will be charged for the full month. |
| September 30, 2024—Auto update expiration and end of life date | Google stops releasing security updates and new features for the device. |
| October 1, 2024—End of Jamboard Fleet Management service / Unlicensed mode | The Jamboard Fleet Management service is shut down, and devices switch to unlicensed mode. You and your users can no longer save or open a jam or access Google Meet on the device. |
Can I use the device after the autoexpiration date?
On October 1, 2024, your devices were put into unlicensed mode. You and your users can no longer save or open a jam or access Meet from the board. You can use the whiteboard offline after that date, but you won't be able to save to Google Drive or use features that rely on internet access like the AI drawing tool.
The device can also be used as an extended display for other devices through an HDMI cable. For details, go to Use your Jamboard device as a touchscreen display for your laptop.
How do I use the device after the autoexpiration date?
- Manually install the last update for Jamboard devices. For the steps, go to Update for Jamboard devices.
- Start a factory reset of the Jamboard:
- Press the power button for approximately 5 seconds until the screen turns black.
- On the back of the Jamboard, use the volume buttons to highlight Factory Data Reset and then press the power button to select it.
- When the Jamboard turns on again, click Skip Activation to put the device in offline whiteboard mode.
If you click Next during the factory reset process, it prompts the Jamboard to request an activation code, which can’t be provided. If you get this screen, turn the Jamboard on and off again.
Can I still manage Jamboard devices from the Admin console?
No. On October 1, 2024, all Jamboard settings were removed from the Admin console.
What happens to my Jamboard license?
Licenses that were renewed between October 1, 2023, and October 1, 2024, will be prorated to September 30, 2024. After that date, licenses can no longer be renewed for the Jamboard device.
Can I still use the Jamboard web & mobile apps?
No. As of October 1, 2024, you can no longer create or modify jams. Export all your old jams before the end of 2024, because you won't be able to access them after that. Learn how to Export your jams.
