Verifying your email address

Protecting your information is important to Google. So we want to make sure that we’re using the right email address before we send certain billing information, including:

  • credit card declines
  • notice of low funds for customers who make manual payments

If you’ve received an email with an @google.com domain titled, “Google Billing: Verify your email address,” it’s because we need to make sure a contact listed in your account is correct. Here's what you can to do if:

You've incorrectly received the email.
Feel free to ignore the message, unless there's someone else who should have received the email. In that case, change the billing contact in your account:

  1. Sign in to the Google Admin console
  2. Click Billing > Access billing account. Where is it? 
  3. Click the Billing profile link on the left hand side of the page.
  4. In the "Billing Contact" table, click Add new contact and fill in the correct information.
  5. Once you've added the correct billing contact, you can remove your own email address by clicking the Edit link by your name in the table.

You've correctly received the email, and you want to verify your email address.
Just click the link in the verification email. (We can't send you any account information until you do.)

You've correctly received the email, but the link in the email has expired.
Don't worry: we can still verify your email address. Just have an account administrator resend the email to you. Here's how:

  1. Sign in to the Google Admin console
  2. Click Billing > Access billing account. Where is it? 
  3. Click the Billing profile link on the left hand side of the page.
  4. In the "Billing Contact" table, find the email to which you’d like to resend verification.
  5. Click Resend verification email.

Until an email is verified, you’ll see a “Pending verification” status under the email address in the billing contact table.