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Your organization's Hangouts data

Classic Hangouts was replaced by Google Chat. On January 1, 2023, all chat in classic Hangouts was removed from your organization's account. Unless you or another administrator configured a Google Vault retention or hold, you can no longer export the chat. 

If your organization configured a Vault retention or hold, you can download the chat as Gmail messages in the Vault Gmail section. For details, go to Get started with Vault search and export.

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