What you can do with Groups
Google Groups has a suite of features to help your users to communicate within your organization. See the Google Apps Learning Center for more information about using these features.
You can set up an email list just like a mailing list by creating a new email address that anyone in your organization can use to send messages to a team or group of people. With this one email address for the group, users can:
- Send email to group members
- Invite group members to meetings
- Share content with group members, including Google documents, sites, videos, and calendars
If you've turned on Groups for Business, users can use the web forum interface at groups.google.com/a/your-domain to read and post messages. The web forum allows members to interact with the group and have engaging and interactive discussions on the web. Group members can post topics and replies through the web interface, and still receive updates via email.
With Groups for Business, you can make any group a Q&A forum, which is similar to a web forum but is more focused on finding answers to questions. A Q&A forum has the following additional features:
- The Me, too! button displayed in a topic lets users indicate that they have the same question as the creator of the topic.
- A response to a question can be marked as the best answer. This also marks the entire topic as answered.
- You can configure a default question template that users fill in when they create a new topic.
When you create a group with Groups for Business, you can specify that the group is intended as a collaborative inbox. This automatically enables collaborative permissions for all of the group's members so they can easily assign and track support tickets and other queries from customers or coworkers. Team members can:
- Take a topic they volunteer to resolve
- Assign a topic to another group member
- Mark a topic as duplicate
If you've already created a group that you'd like to use as a collaborative inbox, you can enable these permissions individually.
The owner of a group can assign users with different roles that determine the group tasks those users can and can't perform. A group owner can assign a user as owner, manager, or member of the group. The Google Apps administrator automatically has the same privileges as owners for all groups in their domain, including groups that users create.
Groups supports search operators similar to those supported by Gmail, and users can save their most common search queries for future use. You can organize topics by labeling them with tags and update a topic's tags at any time. Users can then search and filter topics by those tags.
Users can filter topics in a group by date, resolution status, assignee, and other options.