What you can do with Groups for Business
Google Groups for Business is a service designed to help business users communicate and collaborate. When you turn on Groups for Business, both you and your users can access Google Groups at groups.google.com.
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Mailing lists and forumsEmail lists
Groups can be set up as email lists, also known as mailing lists. Using the group's email address, you can:
- Send email to all group members
- Invite group members to meetings
- Share content with group members, including documents, sites, videos, and calendars
Groups can be set up as web forums. Members of web forums engage in interactive discussions on Google Groups (groups.google.com). What's more, members can post topics and replies on Google Groups and still receive messages via email.
Groups can be set up as Q&A (question and answer) forums. Q&A forums are similar to web forums but they're focused on finding answers to questions. Q&A forums have these features:
- A response to a question can be marked as the best answer
- You can set up a default question template that users fill in when they create topics
Collaborative inbox groups let group members assign and track support tickets and other queries from customers or coworkers. Group members can:
- Take a topic they volunteer to resolve
- Assign a topic to another group member
- Mark a topic as a duplicate
Search, filtering, and permissionsUser roles and permissions
Group owners can assign roles to group members. These roles determine what users can and can't do in Google Groups. Administrators automatically have the same privileges as owners for all groups in their organization, including groups that users create. Learn more about roles.
Groups supports search operators similar to the operators supported by Gmail. Also, you can save your most common search queries for future use. You can organize topics by labeling them with tags and update a topic's tags at any time. You can then search and filter topics by those tags.
You can filter topics in a group by date, resolution status, assignee, and other options.