What you can do with Groups for Business

License type, settings, and features

G Suite license type Groups for Business setting What you can do in groups.google.com
Any G Suite license OFF
  • The Groups UI, groups.google.com, is not available to your organization. If the Google Groups additional service is on for your organization, however, users can still view external groups from their accounts in your organization. Learn more about additional Google services.
  • You can create email list groups in the Admin console or in the Groups API when Groups for Business is OFF. 
Any G Suite license ON
  • Create groups
  • Manage group members and roles
  • Manage group permissions
  • View and edit group settings
  • Delete groups
G Suite Basic or higher - Upgrade to G Suite Basic ON
  • Post messages in the Groups UI
  • Archive group messages
  • Moderate group messages

This article explains what you and your users can do with Google Groups when Groups for Business is ON. 

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Mailing lists and forums

Email lists

Groups can be set up as email lists, also known as mailing lists. If Groups for Business is ON, group members can view messages in email or in Groups web forums. Using the group's email address, you can:

  • Send email to all group members using a single email address
  • Invite group members to meetings
  • Share content with group members, including documents, sites, videos, and calendars

Learn how to create email list groups.

Web forums

Groups can be set up as web forums. Members of web forums engage in interactive discussions on Google Groups (groups.google.com). What's more, members can post topics and replies on Google Groups and still receive messages via email.

Learn how to create web forum groups.

Q&A forums

Groups can be set up as Q&A (question and answer) forums. Q&A forums are similar to web forums but they're focused on finding answers to questions. Q&A forums have these features:

  • A response to a question can be marked as the best answer
  • You can set up a default question template that users fill in when they create topics

Learn how to create Q&A forum groups.

Collaborative inboxes

Collaborative inbox groups let group members assign and track support tickets and other queries from customers or coworkers. Group members can:

  • Take a topic they volunteer to resolve
  • Assign a topic to another group member
  • Mark a topic as a duplicate

    Collaborative inbox

Learn how to create collaborative inboxes.

Search, filtering, and permissions

User roles and permissions

Group owners can assign roles to group members. These roles determine what users can and can't do in Google Groups. Administrators automatically have the same privileges as owners for all groups in their organization, including groups that users create. Learn more about roles.

Search and tags

Groups supports search operators similar to the operators supported by Gmail. Also, you can save your most common search queries for future use. You can organize topics by labeling them with tags and update a topic's tags at any time. You can then search and filter topics by those tags.

Topic filtering

You can filter topics in a group by date, resolution status, assignee, and other options.

Group email aliases
You can add email addresses, or aliases to groups. Messages sent to an email alias of a group are delivered to the group as usual. Learn more about group email aliases.
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