Cancel G Suite

Cancel a subscription or delete your organization’s Google Account
To see exact steps, sign in to the account that you want to delete.

Applies to Drive Enterprise also.

To stop using G Suite at your organization, cancel your G Suite subscription. If you’re billed on a monthly Flex plan, canceling your subscription immediately stops further billing for G Suite services.

  • If G Suite is your only subscription—Canceling your subscription also deletes all your user accounts and data. It frees up your domain within 24 hours for use with a new G Suite subscription.
  • If you have other subscriptions, besides G Suite—These might include Cloud Identity or Chrome Enterprise. You can cancel G Suite and keep your other subscriptions active. Or, delete all your subscriptions to free your domain for a new subscription.
  • If you cancel a subscription for G Suite Business or Enterprise—You need to wait 60 days before you can sign up for any edition of G Suite again.

Before you cancel

Before you cancel your G Suite subscription or close your account, you might need to carry out some or all of the following tasks:

Save user data

Any G Suite user data you want to save—such as Gmail messages, Google Calendar events, Google+ content, and files stored in Google Drive—needs to be downloaded before you delete your subscription or account. User data you don’t want to save is automatically deleted when you delete your subscription or account.

Note: For Drive Enterprise, the only data you can save are files. For email-verified Drive Enterprise, be sure to save any shared drive data that you need before you cancel.

The easiest way to download and export your users' data is to use the data export tool

Other types of Google data

Make sure to transfer ownership of other types of assets before proceeding. For example, YouTube channels or Google Ads accounts are also deleted when you cancel your G Suite subscription and delete your organization’s Google Account. For details, see Delete a user from your organization.

If you have a Google Cloud Platform organization

That organization gets deleted when you delete your G Suite account. If you want to keep any Cloud Platform projects, you need to transfer ownership of the projects out of the organization. See Cloud Platform help.

Save billing records

After you delete your organization's Google Account, you can’t access your billing records. Before you delete, download any invoices or billing records.

Delete G Suite Marketplace apps

If G Suite is your only subscription and you’ve installed any G Suite Marketplace apps, before canceling your subscription, you need to delete those apps.

To check whether you have Marketplace apps installed:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenMarketplace apps.
Did you upgrade from business email powered by G Suite?

If you bought business email powered by G Suite and then unlocked more features, be aware that when you cancel your G Suite subscription:

  • You’ll lose access to the personal Gmail account you originally used to sign up for business email.
  • All data associated with your personal Gmail account, such as Drive files, Calendar events, and Google+ profile information, is also deleted.

To save this data, follow the instructions in Save user data above before deleting an unlocked account. Read about unlocking additional features.

Cancel a subscription

G Suite and domain-verified Drive Enterprise

If you have multiple subscriptions and cancel only your G Suite subscription, you can start a new G Suite subscription and restore your data for 21 days. After 21 days, you can't create a new G Suite subscription as part of your Google Account for an additional 60 days. To free up your domain within 24 hours, cancel all your subscriptions and delete your organization’s Google Account.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Under Subscriptions, find your G Suite subscription.
  4. Click Actions and then Cancel subscription.

    Read about charges after you cancel.

  5. Click Continue.
  6. Choose an option:
    • If you have multiple subscriptions and are only canceling G Suite—Click Yes to complete cancellation.
    • If G Suite is your only subscription—Continue to the next step.
  7. Check the box to confirm that you’ve backed up your data and are ready to delete your account.
  8. Click Delete this account to delete your organization's Google Account.
When you delete your account, all user data is deleted and can’t be restored. If you need to save user data before deleting, see Save user data above for instructions.

After you delete your account:

  • Your organization's Google Account and all user accounts are deleted.
    • You won’t be able to sign in to Google services with this account.
    • Deleted user accounts can’t be restored.
  • You’ll be signed out of the Admin console and returned to the G Suite Home page.
  • You can no longer sign in to the Admin console.
Email-verified Drive Enterprise

If you cancel your email-verified Drive Enterprise subscription, you can start a new subscription and restore your data for 21 days. After 21 days, you can't create a new Drive Enterprise subscription for an additional 60 days.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Under Subscriptions, find your Drive Enterprise subscription.
  4. Click Actions and then Cancel subscription.

    After you cancel, Google will automatically charge your primary payment method at the start of the next month on a prorated basis for this month's active users and monthly storage.

  5. Click Continue.
  6. Choose an option (see below for details about Drive Enterprise data options):
    • Delete all team data and your account immediately, but keep user data—Select Allow users to keep their data.
    • Delete all team and user data within 90 days, with the option to delete your account afterward—Select Delete all data in Drive.
    • Delete all team and user data immediately, with the option to delete your account afterward—
      1. Back out of the cancellation procedure and go back to Save user data, above.
      2. Save your data by one of these methods:
        • Transfer all data to yourself.
        • Use the bulk remove feature and, when asked who you want to transfer the data to, choose yourself.
      3. Start this cancellation procedure again and select Allow users to keep their data in step 6.
  7. Click Continue.

    You’ll be signed out of your Admin console and returned to the G Suite Home page. You can no longer sign in to the Admin console.

Choose between deleting or allowing users to keep data

Allow users to keep their data—All organization data in shared drives, as well as your account, is immediately deleted. All users convert to unmanaged consumer accounts, and their My Drive data stays with their converted account. If you select this option, you instruct Google to not delete your data on cancellation. You waive any rights to own and manage the organization's Drive Enterprise data. This action can't be reversed.

Delete all data in Drive—All user data in My Drive and organization data in shared drives is deleted. Deletion can take up to 90 days, and users can’t access Drive during this period. After the data is deleted, you can delete your organization’s account by following step 2, below. When you delete your organization’s account, all user accounts are converted to unmanaged consumer accounts, and users can access Drive again.

Delete your organization's Google Account

If G Suite is your only subscription—Follow the instructions in Cancel your G Suite subscription above to automatically delete your organization’s Google Account.

If you have multiple subscriptions—Follow the steps below to cancel all subscriptions and delete your organization’s Google Account.

Step 1: Cancel all subscriptions
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Under Subscriptions, find your current subscriptions.
  4. To cancel a subscription, click Actions and then Cancel subscription.

    Note: To cancel an Android management subscription when Google is your EMM provider, go to Device Management and then Setup and then Android App Management. Remove Google as your EMM provider, then cancel your subscription.

  5. Click Continue to cancel the subscription.
  6. Repeat steps 4 and 5 until you've canceled all your subscriptions.

    Note: If you have a free Cloud Identity subscription, you can’t cancel that from the Billing page. Continue to the following step to delete your account.

Step 2: Delete your account
If you have a Google Cloud Platform organization, it gets deleted when you delete your G Suite account. If you want to keep any Cloud Platform projects, you need to transfer ownership of the projects out of the organization. See Cloud Platform help.
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Company profileand thenAccount management.
    To see Account management, you might need to click Show more at the bottom.
  3. Click Delete account.
When you delete your account, all user data is deleted and can’t be restored. If you need to save user data before deleting, see Save user data above for instructions.

After you delete your account:

  • Your organization's Google Account and all user accounts are deleted.
    • You won’t be able to sign in to Google services with this account.
    • Deleted user accounts can’t be restored.
  • You’ll be signed out of the Admin console and returned to the G Suite Home page.
  • You can no longer sign in to the Admin console.

Questions?

I can't access the Admin console. What do I do?

If you can’t access your Admin console, try these solutions.

Can you refund my credit?

Yes. If you have funds remaining after canceling your subscription, contact us to request a refund.

Why was I charged after cancellation?

After you cancel your subscription, you’re billed for any outstanding charges in your account. The amount is calculated according to your service and billing plan:

  • Flexible Plan—You’re charged for the days you used the service. For example, if you cancel on the 15th of this month, you're billed for half a month of service.
  • Annual Plan—You’re charged for the remaining balance of your annual commitment.
  • Drive Enterprise—You’re charged a prorated amount for any storage used in the month of cancellation, plus the full monthly cost for each active user in that month. Learn more about How Drive Enterprise billing works.

Is my old Google+ data restored if I resubscribe to G Suite?

When you unsubscribe from G Suite, your Google+ data is deleted. Your organization’s Google+ data might be available when you resubscribe only if you had a G Suite for Education and G Suite for Nonprofits subscription. Otherwise, your organization’s Google+ data isn’t available when you resubscribe.
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