Wipe a Desk 27 device data

You can clear all local user data stored on a Desk 27 device by switching to developer mode and then switching back to normal mode. This is useful if you want to re-enroll a Desk 27 device.

All account information and data stored on a Desk 27 device that isn't synced with Google Workspace, such as whiteboards and saved networks, is deleted during the wipe process.
  1. Attach a keyboard to the Series One Desk 27. 
  2. Power on the Desk 27.
  3. Hold both the power button and recovery button with a small pin or paperclip.
    The recovery button hole can be found on the back of the device.

  4. Release the power button when the screen turns dark and the LED turns purple. 
  5. On the recovery page, press Ctrl+D to put the device into developer mode.
    You can also select Advanced options and then enter developer mode.
  6. Press the recovery button with the paperclip again.
  7. When the device restarts, press Ctrl+D one more time to confirm Developer mode.
  8. The Desk 27 will start the transition to Developer mode. This process clears all local data, and takes approximately 5-10 minutes.
  9. After the process is complete, press the spacebar at the start-up screen.
  10. Using the keyboard, select Return to secure mode
  11. The device will restart in secure mode (the original state).
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