Control recorded calls in Voice

If you turn on call recording in Voice, you should adhere to local and federal call-recording requirements. By default, on-demand call recording is on.

As an administrator for your organization, you can have calls recorded automatically in Google Voice. Or, you can let users decide when to record a call. When recording starts, a message alerts everyone on the call that they are being recorded. Recorded calls can be used for policy management, quality control, or business analytics. You can access call recordings in Google Vault.

Turn on and control automatic recording

Supported subscriptions for this feature: Voice Premier. Compare your subscription

Automatic recording automatically records a call as soon as it starts. This feature is off by default. If turned on, users will see a notification about automatic recording when they next use Voice.

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsGoogle WorkspaceGoogle Voice.
3. Click SettingsPolicies.
4. To apply the setting to everyone, leave the top organizational unit selected. Otherwise, select a child organizational unit.
5. Point to Automatic call recording and click Edit .
6. For Control which calls get automatically recorded, choose an option:
   • Off—Turns off automatic recording.
   • Only inbound calls —Records all inbound calls.
   • Only outbound calls—Records all outbound calls.
   • All calls—Records all calls.
7. If you turn on recording, for Call recording announcements:
   • Specify a message for inbound and outbound calls. The message plays when the call connects.
   • Next to the announcement, click More to use an uploaded audio message or text-to-speech or to delete the announcement.
   • If you have multiple messages, you can change their position by clicking More Move up or Move down.
   • Click Add another announcement to add announcements for other languages.
   • To delete an announcement, click More Delete.
8. Click Save. If you configured a child organizational unit, you might be able to Inherit or Override a parent organizational unit's settings.

Turn on and control on-demand recording

Supported subscriptions for this feature: Voice Standard and Voice Premier. Compare your subscription

On-demand recording records a call when a user turns on the recording function. If you turn it on, it’s available if a call is not already being recorded by automatic recording. This feature is on by default.

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsGoogle WorkspaceGoogle Voice.
3. Click SettingsPolicies.
4. To apply the setting to everyone, leave the top organizational unit selected. Otherwise, select a child organizational unit.
5. Point to On-demand call recording and click Edit .
6. Choose Off or On. If you turn on on-demand recording, it’s available if a call is not already being recorded by automatic recording.
7. If you turn on recording, for Call recording announcements:
   • Specify a message for inbound and outbound calls. The message plays when the call connects.
   • Next to the announcement, click More to use an uploaded audio message or text-to-speech or to delete the announcement.
   • If you have multiple messages, you can change their position by clicking More Move up or Move down.
   • Click Add another announcement to add announcements for other languages.
   • To delete an announcement, click More Delete.
8. Click Save. If you configured a child organizational unit, you might be able to Inherit or Override a parent organizational unit's settings.

Access call recordings

• Your call audit logs will mention if a call was recorded automatically or on-demand, and whether the warning disclosure was played. A new audit log entry will be created if the recording fails
• As an admin, you can access recordings by exporting call logs from Google Vault. For details, go to Get started with Vault search and export.
• You can control how long the recordings are retained. For details, go to Retain Google Voice data with Vault.
• Your users can download recordings and play them in their call history. For details, go to Search your Voice history.

Related topics

• What is Google Vault?