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Bandwidth limits for accounts

Locked out of your account? G Suite administrators can check the User list in the Google Admin console to find details about which limits you've hit and when access will be restored. In some cases, you can reset the Gmail suspension.

For the health and safety of our systems and your account, all G Suite accounts have a limited amount of bandwidth. Certain activities that transfer large amounts of data in a short period of time, like synchronizing a Gmail account to a mobile phone or mail client, can cause an account to reach the bandwidth limit.

See Sync limits for recommendations specific to synchronization. Reaching the limit triggers a safeguard that temporarily disables IMAP upload for the account.

The following limits apply to all G Suite editions. These limits may change without notice to protect Google’s infrastructure.

Bandwidth limits

Limit Per hour Per day
Download via web client 750 MB 1250 MB
Upload via web client (includes emails sent via Gmail SMTP) 300 MB 500 MB

 

POP and IMAP bandwidth limits

Limit Per day
Download via IMAP 2500 MB
Download via POP 1250 MB
Upload via IMAP 500 MB

 

For information about the IMAP and POP3 options, see the POP and IMAP articles in the G Mail Help Center

To address migration needs, you can download your entire mailbox about 3 times per month.

Effects

When trying to access a suspended account, you receive an error message on the sign in page. The suspension typically lasts for one hour but can last up to 24 hours. A user can access and use the account again after the end of the suspension period, at which time the bandwidth limit is automatically reset.

Causes

Don't perform migrations or bulk operations using IMAP

The following recommendations are particularly important if you've exceeded the upload bandwidth limit via IMAP.

  • Avoid large copy/paste or drag/drop operations when using IMAP.

  • If you're migrating, use a supported migration option and avoid using IMAP to upload messages.
  • If you need to download a large amount of data, try throttling the tool you're using or download in parts.

Prevent continuous retries

Some email clients may retry failed actions again and again until they use up the account's bandwidth allowance. Try to recreate the profile or sync relationship on all IMAP clients to make sure that they aren't retrying any pending actions.

Recommendations

Reduce email label counts

Reducing the total number of labels in Gmail and the number of labels applied to each email lowers the number of folders and emails your Google account needs to transfer to your email client. We recommend using no more than 500 labels.

Use other resources to transfer and share files

Try an alternative to email when sharing many large files at the same time. Use other Google resources, such as Drive, Sites,  Google Photos, and YouTube to reduce the risk of your email account using excessive bandwidth.

IMAP bandwidth limits

These items apply to any application that uses IMAP to synchronize email with Gmail, including common email clients, backup tools, and BlackBerry® Internet Service (BIS). Other sync methods count against the sync bandwidth limits.

Manage your IMAP clients

Having multiple clients means every message gets downloaded multiple times, proportionally increasing bandwidth consumption. Remove or disable unused IMAP clients, quit IMAP clients when not in use, and make sure all clients are configured according to the recommended IMAP client settings.

Check for unknown/unwanted IMAP clients

Tools or services that back up G Suite data commonly use IMAP to access email. If you're using such services, make sure they're configured accordingly. In some cases, a user or administrator may have set up an IMAP client and stopped using it without disabling it, or wasn't aware that a service or tool uses IMAP to access G Suite.

  • The administrator should check the Google Admin console and see if any G Suite Marketplace apps are using IMAP.
  • Users should navigate to their Google accounts authorizations page and revoke any unwanted items under Connected Sites, Apps, and Services and Application-specific passwords (if applicable).
  • Change the G Suite password to make sure any sync clients set up using that password can't access the account anymore; then enable desired clients one by one a few hours apart to pinpoint any offending client.

Check your IMAP sync settings

The following recommendations are particularly important if you've exceeded the download bandwidth limit via IMAP.

  • Synchronize fewer messages in each label by changing the Folder Size Limits value in the Forwarding and POP/IMAP tab of your Gmail settings.
  • Synchronize fewer labels using the Show in IMAP checkboxes in the Labels tab of your Gmail settings. We recommend synchronizing no more than 200 labels.
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