Troubleshooting video issues
I received an "Failed" error message when uploading: Please try the steps below:
- If the video upload fails, the best solution is to simply try again.
- You may also want to consider uploading a video using a different computer to see if the issue continues.
- Upload a "test" video with an approximate file size of 10 MB to see if the problem persists.
The video I uploaded doesn't appear in my account. Where is it?:
If the upload has been done successfully, the video will appear as 'processing'. If this is not the case then the upload was not successful and you'll need to upload the video again. Note that uploads and metadata changes may take up to minute to be reflected on the landing page, the My Videos tab and in the search results.
Why doesn't my uploaded video have sound, even though it plays fine on my computer?:
If your raw video file has sound but your uploaded video doesn't, your video probably encountered technical difficulties. We suggest re-encoding your video in one of our preferred file formats such as MPEG4 with MP3 audio or MPEG2 with MP3 audio
When I try to download a video, the Standard and High links are missing?
If those links are missing and the download option is available but the owner collaborator has enabled the download links then there was a problem transcoding the video. If the video is otherwise viewable, try uploading the video again which should resolve the issue.
I received an error message about a content match when uploading?
All videos uploaded to Google Video are checked against the Content Identification tool. If you receive an error message explaining that there's been a 'content match' then the tool has identified a match and your video will not be hosted. For more information on the Content Identification Tool, visit the article on monitoring users' videos.
If you're unable to resolve a technical issue with Google Video, you can contact the support team to report the issue.