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Assist users of managed Android devices

If you have the legacy free edition of Google Apps, upgrade to G Suite to get this feature.

As a G Suite administrator, you can manage users' Android devices that have the Google Apps Device Policy app installed. For details about the app, see About the Google Apps Device Policy for Android.

Troubleshoot the Google Apps Device Policy app

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Error messages

Authentication failed. Please enter the password correctly and try again.

This error might display after a user has installed the Google Apps Device Policy app and is trying to set it up with their G Suite account.

Have them repeat step 2 in Set up the Google Apps Device Policy app on your phone or tablet a couple times, selecting their G Suite account. They may need to re-enter your password if you see this error message.

If they keep getting the error, and they've enabled 2-step verification for their account, they'll need to enter an application-specific password instead of their G Suite password in the device.

Sign-in error for [email-address].

This error might display in a user's Android status bar at the top of the screen when setting up the Google Apps Device Policy app.

When your user taps the error on their device, they're taken to a screen that says "You entered the wrong password or your account has changed. Please re-enter your password." Have your user re-enter their password.

If your user has 2-step verification enabled, he will need to enter an application-specific password instead of his password the first time he signs in to his Android.

Your domain requires mobile device management. Please install the Google Apps Device Policy application to enforce security policies required by the [email-address] account.

Users might get this error if you've enabled device activation and they haven't installed the Google Apps Device Policy on their device yet. Have your user tap the download button on their device to download the app.

App alerts

Users will get an alert from the Google Apps Device Policy app if:

Frequently asked questions

How do users uninstall the Google Apps Device Policy app?

See Uninstall Google Apps Device Policy app.

How do I remotely wipe a device?

See Remove corporate data from a mobile device.

How do I find out what Android version a user has on their phone?

On their device, go to Settings > About phone > Software information. Android version should be 2.2 or higher to work with the Google Apps Device Policy app.

How do I find out if a user has a Work Profile set up on their device?

On their device, go to Settings > Accounts. Managed accounts are listed under Work.

How do users upgrade to the latest Android version?

Upgrades are usually dependent on the carrier. Contact your user's carrier for more information on their software update cycle.

I don't see Google Play on the device. How do I get it?

Android Market was rebranded as Google Play on March 6, 2012. Older devices may still refer to the app as "Android Market" or "Market".

I only want the app for a certain group in my domain. Can I enforce Google Apps Device Policy on an individual or group-level basis?

Yes. You can create organizational units and enforce specific policies for members of each unit. For more information, see How the organizational structure works.

In what countries is the Google Apps Device Policy app available?

The Google Apps Device Policy app should be available in all countries where G Suite is available. Please contact G Suite support if you're unable to set up the Google Apps Device Policy app for your organization.

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