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Google Apps is now G Suite. Same service, new name. More about the name change.

Contact G Suite support

Please sign in to a G Suite administrator account to view contact options or reach out to your IT department or help desk to find your G Suite administrator.

G Suite support options

Community

Check the G Suite product forums for help from G Suite experts and best practices from other G Suite Admins.

Social

Check the Google+ and Twitter feeds for recent updates.

Help Center

Find an answer to your question online in our Help Center.

Learn more about our Scope of support coverage.

How we prioritize your issue

We investigate your issue according to priority level and time of submission. You can expect an initial response within 1 business day or less.

Priority and type of issue Example
P1: Critical service-access issue affecting more than one user. Service unavailable or unusable, with no workaround. Widespread email delays affecting the majority of email being sent or received.
P2: Critical service-access issue affecting one user, or an issue affecting collaboration among users. Product doesn't work as expected, with no feasible workaround. A user can’t access email and receives a 500 Error page.
P3: Product doesn't work as expected, but a workaround is available. Unable to delete a group forum post using the Delete button, but the message can be deleted with URL changes.
P4: Product doesn't work as desired, but functions and a workaround isn't necessary. A user can’t easily add new words to the spell-check dictionary.

 

Additional investigation

We may need to gather more information from you to conduct additional testing. In these cases, we may ask you to:

  • List the exact steps that cause the issue
  • Follow troubleshooting steps
  • Collect and send additional information, such as log files or message headers
We may also route your issue to a specialized team for further investigation. Resolution times vary, depending on the complexity of your issue and the availability of troubleshooting data.

Possible solutions

Regardless of your issue, our commitment is to offer you a solution. Depending on your issue, the following solutions are possible:

  • We fix your issue, provide a solution, or answer your question.
  • We submit your feature request to an appropriate product team.
  • We can’t reproduce the issue, but provide recommendations for further investigation.
  • We ask a third-party product team to help, and put you in contact with them for further assistance.
  • We can’t resolve the issue you submitted, or determine it isn't supported.
  • We resolve an outage tracked on the G Suite Status dashboard and, at your specific request, send you a service credit and/or incident report.

When your case is resolved, you'll receive an email survey about how we handled your case. Your feedback is crucial in making improvements to our support structure and our products.

As your business grows, so does ours. To meet the support needs of our growing customer base, we engage with a select group of trusted support service providers. Like our customers, these service providers are diverse. They speak many languages and are strategically located to ensure we can support you whenever you need help. Each service provider goes through a rigorous selection process to ensure they have the required technical expertise, and we maintain an appropriate level of security and privacy so that together, we can provide you with a consistent support experience.

This information applies to administrators of G Suite Business and G Suite domains (includes special editions for schools, nonprofits, and government agencies).

Looking for support for other Google Cloud products? Take a look at this article.

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