Downgrade device management from advanced to basic

As an administrator, you can help your users stay connected and productive when you downgrade their Google Workspace licenses. Change their mobile management to basic so that users who enrolled their devices under advanced mobile management don't lose access to their work data. Devices remain under management through the device policy app until the user factory resets their device or, for Android users, removes their work profile.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in

  2. From the Admin console Home page, go to Devices.
  3. Click Settingsand thenUniversal settingsand thenGeneraland thenMobile management.
  4. Change the setting from Advanced to Basic (recommended). Note: The other option, Turn off mobile management, isn't recommended because you can't manage device security at all through Google endpoint management.
  5. Click Save.


Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.


Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue