As an administrator, you can help your users stay connected and productive when you downgrade their Google Workspace licenses. Change their mobile management to basic so that users who enrolled their devices under advanced mobile management don't lose access to their work data. Devices remain under management through the device policy app until the user factory resets their device or, for Android users, removes their work profile.
From the Admin console Home page, go to Devices.
- Click SettingsUniversal settingsGeneralMobile management.
- Change the setting from Advanced to Basic (recommended). Note: The other option, Turn off mobile management, isn't recommended because you can't manage device security at all through Google endpoint management.
- Click Save.
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