You may only permit “frontline workers” to be End Users of the Google Workspace Frontline editions.
Description of frontline workers
Frontline workers are the backbone of your business and have one of these primary job functions:
- Providing services, support, and selling products in direct contact with customers or the general public
- Directly involved in the manufacturing and distribution of products or services
- Make up the majority of your workforce and rely on speed and collaboration to get their job done
Examples of eligible frontline workers include:
- Manufacturing assembly workers
- Restaurant, hospitality, and retail workers
- Farming, fishing, and forestry workers
- Construction workers
- Field workers
- Call center and transportation operators
Frontline workers share their primary work device with other qualifying frontline workers during or across shifts, or primarily use a mobile device because they are “deskless” and move from location to location as part of their work. For shared primary work devices, the other frontline workers must also use the device as their primary work device.
Frontline workers are “light” content creators and primarily review or consume content in Google Workspace services. For example, they complete transactions rather than draft documents, or review Calendar meetings.
Google Workspace Frontline editions are exclusively limited to frontline workers who satisfy the eligibility requirements above. Google may restrict an organization’s access to a Frontline edition if, in its reasonable discretion, Google determines that ineligible workers have licenses.
If your workers do not meet the eligibility criteria, you can find solutions to your organization’s productivity and collaboration needs with other Google Workspace offerings.