Switch to Business Starter edition

If you purchased your service from a reseller, go here instead |  Do I have a reseller?

If you're on the Annual Plan/Fixed-Term, you can downgrade editions only after you Switch from Annual to Flexible Plan.

To upgrade from the legacy free edition of G Suite, go here instead.

You can transition your G Suite or Google Workspace subscription to the Business Starter edition.

What to know before you switch editions

  • Everyone in your organization gets the same subscription. For example, you can’t transition some users to Business Plus while others keep using the Business Standard edition.
  • If you’re on an Annual/Fixed-Term Plan, the transition includes all of your current users.
  • If you’re upgrading and your current subscription is on the Annual/Fixed-Term Plan with yearly payments, you can switch only to the Annual/Fixed-Term Plan with monthly payments. After you switch, you get a prorated credit for any remaining yearly subscription balance.
  • Only organizations with 300 or fewer users can switch from an Enterprise edition to a Business edition.
  • If you switch editions during your free trial, any unused days apply to your new subscription. For example, if you switch editions on the 10th day of your free trial, the last 4 days of the free trial apply to the new subscription.
  • If you downgrade your edition and lose a feature, such as data loss prevention (DLP) or Google Vault, you can get the feature back if you upgrade within 51 days. Otherwise, you need to wait at least 85 days to upgrade to an edition with the feature.
  • Not sure which edition to switch to? Compare features in Google Workspace editions.

What features will I lose?

Expand all  |  Collapse all

Sign in to compare features

If you're already an administrator for a G Suite or Google Workspace account, sign in now to compare features across available editions: Sign in to your account (doesn't end in gmail.com).

What to do before you switch

Prevent loss of data on mobile devices

If you’re using advanced endpoint management, turn on basic management to make sure users who enrolled their devices don’t lose access to their Google Workspace data on mobile devices.

Prevent loss of data protected by Google Vault

If you’ve set Vault retention rules or holds, be sure to preserve Vault data when switching editions.

Prevent storage restrictions for users

Review your organization's storage use

You get 30 GB per user added to your organization's pooled storage. To determine if you’ll have enough space:

  1. In the Admin console, go to Menu  and then  Billing and then Subscriptions.
  2. Click your subscription.
  3. In the expanded section, find the number of user licenses you currently have.
  4. Multiply the number of licenses by 30.
  5. If you have Google Workspace Additional Storage subscriptions:
    1. Multiply the number of subscriptions by the subscription storage capacity in GB: 100, 1,000 (for 1 TB subscriptions), or 10,000 (for 10 TB subscriptions). For example, if you have 3 subscriptions of 1 TB, multiply 3*1,000 = 3,000 GB.
    2. Add the result to the number from step 4.

    The result is your organization’s total pooled storage limit in GB after you switch to Business Starter.

  6. Go to Menu  and then  Storage.
  7. At the top, find your organization’s current storage use. If it’s more than your calculated total storage limit with Business Starter, to avoid service interruptions, free up or get more storage before you switch.

If your organization's total storage use exceeds your pooled storage limit after you switch

Users don’t lose any data, but they have the following restrictions:

  • Gmail—Users see warnings that they soon won’t be able to send or receive messages.
  • Google Drive—Users can't do the following actions:
    • Upload any new files to Drive.
    • Save Gmail attachments to Drive.
    • Create files in collaborative content creation apps, such as Google Docs, Sheets, Slides, Drawings, Forms, Recorder, and Jamboard.
    • Edit files created in collaborative content creation apps after May 2, 2022. They can still edit files created in those apps before May 2, 2022.
  • Google Photos—Users can upload new photos and videos only under certain size limits. For details, go to Choose the upload size of your photos and videos.

Switch to Business Starter

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. In the Admin console, go to Menu and then Billingand thenGet more services.
  3. Next to the edition that you want to switch, click Upgrade, Downgrade, or Switch.
  4. Review the impact that this change will have, then click Next.
  5. If your current subscription is on the Flexible Plan, select a payment plan for your new subscription:
    • Flexible Plan—No long-term commitment, pay for the users that you have each month, and add or remove users as needed.
    • Annual Plan (Monthly Payment)—Requires a one-year contract. Pay a monthly user commitment and add users as needed. To increase the number of users, for users needed, enter a new number. The Annual Plan is not available when you downgrade to a lower-level edition.
  6. If your current subscription is on the Annual Plan (yearly or monthly payments), select Annual Plan (Monthly Payment) as the payment plan for your new subscription.
  7. (Optional) To add a promotional code, for Flexible Plan, click Add promotion code and enter the code.
  8. Click Checkoutand thenPlace Order.

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