Having trouble with your recordings? Understanding common issues

 

For this problem, it's likely that the episode you're trying to watch has incorrect metadata. Due to this, in the season picker for the show, the recording is often located under Extras.

 

Additionally, certain networks often make VOD versions available BEFORE the actual airing of the show. In this case, you have to wait until the show airs in order to watch a recording.

 

Furthermore, check to make sure the episode doesn't have "Choose a Version" underneath the thumbnail. If so, the DVR version might be available through that menu.

 

 

If you're watching the recording (you'll see DVR instead of VOD above the playback bar), you CAN skip through these advertising slots, even if the yellow lines show.

 

 

If you've just added a show, it likely hasn't aired on a network yet, so there's been nothing to record. Be patient, and know that the next airing of your show will be recorded.

 

Furthermore, check to make sure the episode doesn't have "Choose a Version" underneath the thumbnail. If so, the DVR version might be available through that menu.

 

 

In this instance, the the VOD version is a Max exclusive, and it appears in your Library as such, in the proper place. Sometimes, VOD is available before the show actually airs.

 

For the DVR recording, it either hasn't aired yet to be recorded, or it likely has incorrect metadata, forcing it into the Extras section (located in the season picker). So, look under Extras to find the DVR recording.

 

If you're still having issues, it's best to report the recording in the app, or reach out to support directly.