On company-owned devices, IT admins have the ability to disable factory reset protection (FRP) or enable enterprise factory reset protection (EFRP). Refer to the developer guide for instructions on enabling or disabling FRP.
Note: Disabling FRP or enabling EFRP must be done prior to the device being factory reset.
Enterprise factory reset protection allows you to specify which Google Accounts can activate a device that has been factory reset and locked by factory reset protection. This way, you can ensure that only authorized users can access and use devices that have been reset. Refer below for general guidance on device FRP behavior.
- On fully managed devices, initiating a factory reset from the device settings will not trigger FRP regardless of whether there is a Google account on the device. In most cases, resetting a device through other methods when there is a Google account present will trigger FRP.
- On Work Profile on company-owned devices, FRP is generally triggered if a Google account is present on the device at the time of reset.
Note: On EMM solutions utilizing the Android Management API, FRP will only be initiated if the EFRP policy is set.
If a device is already locked by FRP and EFRP was not previously configured, contact the device manufacturer to find out if they have a method for unlocking the device.
For specific guidance on disabling factory reset protection (FRP) or enabling enterprise factory reset protection (EFRP), please contact your EMM.