Fix issues with setting up your watch

1. On your phone, open the Wear OS app or the companion app for your device.

   Tip: If you use the companion app for your device, follow the companion app instructions.

2. At the top, tap the Down arrow  Add a new watch.
3. To finish, follow the on-screen instructions.

1. On your Android phone, open the Settings app.
2. Tap Connected devices. Then, if you see Connection preferences, tap it.
3. Tap Bluetooth.
4. Check that Bluetooth is turned on.

1. On your Android phone, open the Settings app.
2. Tap Connected devices Previously connected devices.
3. Tap the name of the watch you want to remove.
4. Tap Settings Forget Forget device.

1. On your phone, open the Wear OS app or the companion app for your device.

   Tip: If you use the companion app for your device, follow the companion app instructions.

2. At the top, tap the Down arrow  Add a new watch.
3. To finish, follow the on-screen instructions.

1. On your watch, press and hold the Power button for 15 seconds or until the watch shuts down.
2. Restart your Android phone.

1. On your phone, open the Wear OS app or the companion app for your device.

   Tip: If you use the companion app for your device, follow the companion app instructions.

2. At the top, tap the Down arrow  Add a new watch.
3. To finish, follow the on-screen instructions.

If you tried all of the solutions above and still have issues, disconnect your watch and reset it to factory settings. Then you can set up your watch from the beginning.

Important: When you reset your watch to factory settings, all apps, settings, and data on your watch are erased.

Disconnect your watch from the Wear OS app

Remove the watch from Bluetooth memory

Reset your watch to factory settings 

1. On your phone, open the Wear OS app or the companion app for your device.

   Tip: If you use the companion app for your device, follow the companion app instructions.

2. At the top, tap the Down arrow  Add a new watch.
3. To finish, follow the on-screen instructions.

If you still have trouble: Uninstall the Wear OS app or your watch’s companion app, and reinstall it. Then try again.