Blocked Text Messages as of February 10, 2025; Febuary 17th Update
There are several long threads from folks who are experiencing failures when attempting to send text messages, and the failures may include a message mentioning the Acceptable Use Policy.
These failures are primarily occurring when using Google Voice on a web browser.
This is a recent development, and a somewhat complex issue, because it might be caused by one or more of several different factors:
- New carrier industry restrictions on text messaging from non-mobile phone numbers: see https://www.reddit.com/r/Googlevoice/comments/1h9ya73/business_text_messaging/
- Google's machine learning (AI) based system to limit spam, fraud or other abuse.
- The way you are using your web browser's settings or plugins.
- You're actually breaking the rules.
Review the FAQ above, and the Google Voice Acceptable Use Policy, to ensure you are text messaging per the limitations.
If your problems are happening when you send text messages from a web browser,
- Do not block any [.*]google.com cookies
- Do not use any plugins or extensions that filter out Google's cookies; if you are unsure of this, at least temporarily uninstall them
- Never use any sort of script or other method to send the same or similar messages; this includes copying and pasting blocks of text.
Google Voice Engineering has been investigating the blocked text message problem.
One of the anti abuse mechanisms started flagging posts as abusive in error. Google hasn't changed its existing policies, and it appears to be an error.
They are continuing to investigate what caused so many messages to be flagged. The process has been temporarily disabled to mitigate the issue.
Due to the sensitivity of disclosing the abuse protections, Google can't provide more detailed information. Please refer to this status update:
Again: this does not change any existing limitations or policies on text messaging. Be aware that new restrictions imposed by the carrier industry still apply to business text messaging.
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Last edited Feb 17, 2025
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