Important: This feature operates differently based on the type of account you have. Learn more about Google Voice account types.
To make paid calls, buy credit from Google Voice.
- When you’re calling from the US, almost all Google Voice calls to the US and Canada are free.
- Calls to a few places in the US and Canada cost 1 cent per minute USD, or the listed rate for your local currency.
- Calls to places outside the US are at listed rates.
- Learn more about calling rates.
Tip: Your balance can't be more than $70.00.
- Go to voice.google.com.
- At the top right, click Settings
.
- On the left, click Payments.
- Next to "Current balance," click Add credit.
- Select an amount to add, then click Add credit.
- Select your payment method, then click Buy. You get an email to confirm your purchase.
- Next to "Auto-recharge," you can select what to do when your balance falls below $2.00.
- $10, $25, $50: Automatically add this amount of credit. After you select your payment method, click Save.
- Notify me via email: Get an email reminder when your balance is low.
- Off: Don't automatically add more credit to your account.
Tip: If you're not sure how much credit to buy, you can find the calling rate for a number. Next to "Calling rates," click Look up and enter the country/region you want to call. Rates vary by country/region and are charged per minute.
Your bank statement might show an extra $1.00 transaction from Google. The transaction is a temporary authorization request to make sure your card is valid and has enough funds. It isn't an actual charge, and will disappear.
If there's a credit purchase for a larger amount you didn't make, learn how to report the unauthorized charge.
Know how much a call costs
- When you’re calling from the US, almost all Google Voice calls to the US and Canada are free.
- Calls to a few places in the US and Canada cost 1 cent per minute USD, or the listed rate for your local currency.
- Calls to places outside the US are at listed rates.
- Learn more about calling rates.
Domestic and international calls use minutes from your mobile carrier, unless you make calls over the internet.
Long-distance charges
When you call someone, your call is routed through a randomly assigned US number. If the routed number’s area code isn’t the same as your area code, you might be charged long-distance rates. If you travel to another country/region, your carrier can charge you international calling rates.
Standard airtime and text messaging rates apply, based on your phone plan.
International charges
If you have a US number and call someone while visiting in another country/region, you're charged international rates. Your mobile carrier might also charge you extra roaming fees. To make calls without roaming, you can use Wi-Fi or mobile data.
Confirm your paid call uses Google Voice
If your call isn't free, you get a message from Google Voice. The message says how much the call costs or that the call is routed through Google Voice.
If you don't get a message, your call isn't using Google Voice. Your mobile carrier might charge you.
Check if your call settings were changed by a recent update or another app that conflicts with Google Voice.
Use of data & text messages
You can only send text messages to numbers in the US and Canada.
Texts you send
Texts you send from the Voice mobile app or at voice.google.com use data. They can use data from your mobile phone plan, or a Wi-Fi internet connection. You don't need to buy Google Voice credit.
Texts you get
Based on your mobile phone plan, you can be charged for text messages you receive.
If you have trouble buying credit
If you have problems paying for calling credit or you get one of the messages below, you might need to fix an issue with your payments profile.
"Your transaction cannot be completed"
"Unable to complete transaction: expired card"
"Unable to complete the transaction. Please use another form of payment."
"Your payment didn't go through. Please try a different payment method or try again later."
"Your payment was declined due to an issue with your account"
"Unable to process payment: low card balance"
Ineligible or grayed out card
Why do I have a "pending" transaction?
You may notice a pending transaction for calling credit on your card statement or Google Pay. This pending transaction is an authorization request and not a charge. The authorization request is a temporary hold that changes when the payment goes through.
Manage auto-recharge payments
If you turn on auto-recharge in Google Voice, your charges for calling credit show under "Subscriptions and services" in Google Pay. You can make payments by visiting pay.google.com. Auto-recharge payments can't be managed from the Google Pay mobile app.
- Sign in to Subscriptions.
- Find the Google Voice auto-recharge for calling credit and click Manage.
Cancel an auto-recharge
If you cancel an auto-recharge subscription, any payments you already made aren't refunded.
- Sign in to Subscriptions.
- Find the Google Voice auto-recharge for calling credit and click Manage.
- Select Cancel subscription.
- Go to voice.google.com.
- At the top right, click Settings
- On the left, click Payments.
- Next to "Auto-recharge," select Off.