Learn how to use Call Recording for Business

• When recording starts, a visual indicator shows the recording is in progress.
• Before recording, both the caller and call recipient are notified.
• If the call is muted, recording continues.
• If a call is put on hold, recording is paused. The recording resumes when the call is removed from hold.
• Users can’t record a call that’s already being recorded.

Note: Your organization administrators may have configured automatic recording of their calls. You will have access to these automatic recordings, and the recordings will be retained according to the retention rules set by the organization.

• To record the call, users can press .
• Before recording, both the caller and call recipient are notified.
• When the recording starts, a recording indicator appears.
• If the call is muted, recording continues.
• If a call is put on hold, recording is paused. The recording resumes when the call is removed from hold.

• The Mic displays for calls when calls are recorded.
• For transferred calls, the  appears in the call history.
• Users can play the call recording in their call history
• The call history shows if the recording is in process.
• When there’s a recording error, an error message displays in the call log.
• While a recorded call downloads, a spinner displays.
• When the download is complete, users can play recorded calls.

Note: The recordings will be retained according to the retention rules set by the organization.

Users can delete the call recording by deleting the call log associated with it.

Note: The organization will continue to retain the call log and recording according to the retention rules set by them.