Place Google Voice data on hold

As part of your Google Workspace data eDiscovery projects, you can use holds to preserve supported Google Voice for Google Workspace data types indefinitely to meet legal or preservation obligations. You can apply a hold to individual accounts or all accounts in an organizational unit. Holds override retention rules, so data on hold is protected from your normal data governance rules that might purge it otherwise.

Important information about Voice and holds

Before you set holds, we recommend you read Get started with holds in Google Vault and review the Voice data supported in Vault.

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Place a hold on Voice data

1. Sign in to vault.google.com.
2. Click Matters.
3. If the matter already exists, click it to open it. Otherwise, create a matter:
   1. Click Create.
   2. Enter a name for the matter and, optionally, a description.
   3. Click Create.
4. Click HoldsCreate.
5. Enter a unique name for the hold.
6. Click Choose service Voice.
7. Click Continue.
8. Select the scope of the hold:
   • Specific accounts—Enter one or more account or group email addresses.
   • Organizational unit—an organizational unit.

     Note: We strongly recommend that you don’t select the top organizational unit. You won’t be able to delete any Google Workspace accounts from your organization. Learn more

9. Select what kind of data to hold. By default, all supported Voice data types are selected. To exclude a data type, uncheck the box.
10. Click Create.

Edit a hold on Voice data

You can change some hold parameters, but you can't change the service (Voice to another service) or the scope type (such as accounts to an organizational unit).

1. Sign in to vault.google.com.
2. Click Matters and then the matter that contains the hold.
3. To change the accounts or organizational units that are covered by the hold:
   1. Click Scope.
   2. Add or remove accounts or change the organizational unit.

      Note: You can't add accounts to a hold that covers an organizational unit, and you can't add organizational units to a hold that covers specific accounts.

      If you remove all accounts, you're prompted to delete the hold.

4. To change the data types the hold applies to:
   1. Click Scope.
   2. Check or uncheck the boxes next to the data types.
5. Click Save.