You can manage your Google Nest Aware subscription through the "Nest subscription management" page. Learn more about how to cancel your subscription, switch Nest Aware subscriptions, and payment options.
Cancel your subscription
Important: When you cancel a Nest Aware subscription, you'll lose your sound detection clips and any video you haven't saved. Before you cancel, learn how to save important clips.
You can cancel your Google Nest Aware subscription on the Google Store through the "Nest subscription management" page.
To cancel your Nest Aware subscription, you first need to determine where you bought your subscription. Before you cancel, be sure to check the Nest Aware cancellation policies.
- If you bought through Google Play: Learn how to cancel your Google Play subscription.
- If you bought through Google Store or Nest Store: Follow the steps below.
Cancel subscription.
.Switch your Nest Aware subscription
Important:
- You can’t purchase any new 1st generation Nest Aware subscriptions after you migrate your Nest account to Google.
- You can’t change your billing plan cycle from monthly to annual or from annual to monthly.
- You can upgrade from 2nd generation Nest Aware to Nest Aware Plus at any time.
You can switch between Nest Aware and Nest Aware Plus at any time. To change your plan, visit the Google Store Subscription management page.
As of July 13, 2023, 1st generation Nest Aware subscriptions will no longer be available for purchase. Any subscriptions that you currently have will continue to renew. For continued coverage, subscribe to the latest Nest Aware.
Change your payment method
You can change the card or payment method you use to pay for your subscription.
- Go to Google Store Subscription management page.
- Select Change payment method for the subscription you'd like to update.
- Select a payment method
Submit.
Tip: If you want to switch from a trial to a paid subscription or understand your bill better and need help, learn more about Nest billing issues.
If you need more help with your Nest service
For questions about payment methods, help with your Nest account, camera setup instructions, and more, go to the Google Nest Help Center. You can also contact Nest support.
