You can buy a phone from the Google Store with wireless activation through your current carrier or a new carrier. To do that, select the carrier when you buy your new Pixel phone. Wireless activation is available for AT&T and Verizon users.
Right now, AT&T wireless activation is available for current users who upgrade their device and pay for it on an AT&T Installment Plan. Verizon wireless activation is available for new and current users.
These transactions don’t support carrier activation:
- Multiple carrier activated phones in a single order
- Guest checkout
- Gifted orders
- Payment with Synchrony financing
How does wireless activation work?
Verizon as the carrier.How does Google Store trade-in work with wireless activation?
Trade in your old phone with the Google Store trade-in program and get a refund towards a Pixel device.
When you buy your Pixel phone on Google Store, there are special carrier trade-in offers:
- Trade in with Google Store now.
- Trade in with your carrier after you buy.
Important: Review terms and eligibility before you buy on Google Store. You’ll get an email with instructions on how to complete your trade-in with your carrier.
Trade in your old device with Google Store trade-in and we’ll send you a trade-in kit. Use the kit to send in your old phone.
- If your new phone is paid in full, we refund your old phone’s estimated value after we review the trade-in.
- If you pay for your new phone with carrier financing, there is a price reduction of the Pixel price based on the estimated value of your old phone. A refundable trade-in deposit is required until your trade-in is reviewed. After we review the trade-in, we refund the deposit.
Learn more about Google Store trade-in.
How can I add Preferred Care with wireless activation?
Google Preferred Care offers a protection plan for repair, replacement, and accidental damage.
Google Preferred Care is different from other programs like Verizon Protect or AT&T Device Protection.
You can buy Preferred Care at purchase or after you buy an eligible device, up to 15 days after your device has shipped. Preferred Care is only for devices bought from the Google Store and isn't available for gift orders.
To learn about Preferred Care, including coverage details and how to buy after you already bought your phone, visit Get Preferred Care from the Google Store.
What is Carrier financing?
Carrier financing is when you pay for your device through monthly payments with your carrier. Examples of carrier financing are Verizon’s Device Payment Plan and AT&T’s Installment Plan.
How do returns & refunds work for wireless activation?
To get a refund, return the device to the Google Store. If you sent the device to your carrier, work with them to claim the device and send it to Google. For help, contact Google customer service.
Verizon and AT&T have different device purchase return windows:
- Verizon return window: 30 days after your device is shipped
- AT&T return window: 14 days after you receive the device
Google Store will refund the device purchase price, minus fees, when we receive the return within the return window. We can also work with AT&T or Verizon to help cancel your carrier financing plan.
If we receive a return outside the return window, we may not be able to help cancel your carrier financing payments. If that happens, contact your carrier to cancel your carrier financing. If you can’t cancel your carrier financing, contact Google Store support. We'll send your new device back to you.
Important:
- Returns: Returns may result in the loss of all carrier promotions that you were eligible for.
- Refunds: After a return, the refund of taxes goes back to the original form of payment.
- Preferred Care: If you bought Preferred Care, the cost is refunded to the original form of payment.
