If your phone’s USB-C port or charging cable heats up too much, or if your phone senses liquid or debris in its USB-C port, you’ll get a message that says either:
- “Unplug charger”
- “Liquid or debris in USB port”
Step 1: Unplug charger & headphones
Important: Be careful. The charging cable could be very warm.
If your phone is charging:
- Unplug the power adapter from the wall.
- Let your phone sit for a few minutes to cool.
- Disconnect the charging cable from your phone.
Tip: If you’re using USB-C headphones, remove the headphones from the USB-C port.
Step 2: Check the USB-C port & cable
Important: Use the cable that comes in the box with your phone.
Check for moisture or debris inside the USB-C port and cable. Do not put anything into them.