When you buy a new Pixelbook, you can also get some $0 trials and other special offers. If you try to redeem an offer and have problems, try these steps.
Note: If you're using your device at work or school, you might not be able to redeem some offers. For more help, contact your administrator.
Step 1: Check if you're eligible
First, make sure all of the following applies to you:
- Your device is brand new. Used, refurbished, open-box, and pre-owned device aren't eligible for offers.
- You've never redeemed the offer before. You can redeem each offer once per device, or once per Google Account, depending on the offer.
Next, check which offers you're eligible for:
- Open the Offers page.
- Next to the offer you want, select Terms apply.
- Read the offer terms and conditions, which will explain if you're eligible or not.
Third, check if you're within the time limits:
You must redeem your offers within 180 days after the first account was added to your device. If you don't claim the offers within this time limit, they expire.
Step 2: Check if your device is working properly
Make sure that:
- You're signed in to your device (you can't redeem offers in incognito or guest mode)
- Your device is connected to the internet
- Your device is running the latest version of Chrome OS (must be version 23 and up)
For more information on connecting to the internet and getting the latest version of Chrome OS, see Related articles.