My photos aren't backing up

Backup account: Make sure that the account listed is the same one you're viewing in the Google Photos app. To find which account you're viewing in the Google Photos app, open the Google Photos main menu and find your email address at the top.
Back up device folders: Tap and select to back up photos and videos from other apps, like Google Chat and WhatsApp.
Backup quality: Tap to change the backup quality of your photos and videos. Learn how to change your backup quality .
Mobile data backup: Choose whether you want to back up your photos or videos using your mobile network (rather than just Wi-Fi). Charges from your service provider may apply.

If your photos and videos don't sync to your Google Account, check your backup status.

Backup is a storage service that automatically saves your photos and videos to your Google Account. These photos and videos are accessible from any device where you’re signed in to your account. Learn more about backup benefits.

Android iPhone & iPad

Check your backup status

On your Android device, open the Google Photos app .
At the top, tap your account profile photo or initial. Look for one of the following messages:
- Backup complete: You have no more items waiting to back up.
- Backup is off: "Backup" is turned off. To turn on backup, tap Turn on backup.
- Backing up: Your photos and videos are currently backing up. You’ll also find the number of items remaining.
- Preparing backup or Getting ready to back up: Your photos and videos are getting ready to back up.
- Waiting for connection or Waiting for Wi-Fi: Change your settings or connect to a Wi-Fi or mobile network.