Test your Orion Wi-Fi Network

Test Automatic Connection

The device with the Orion Network Verification app should automatically connect to the Orion Wi-Fi network when you are within range.

Note:  If your test device is on an existing Wi-Fi network, disconnect from it before testing Orion Wi-Fi.

Test success

When in range of your test Access Point, open your device's Wi-Fi Networks list and confirm you are connected to Orion:

 

Important: Do not attempt to manually connect to the Orion Wi-Fi network by tapping on it in your Wi-Fi settings. Your test device should automatically connect to it using Hotspot 2.0.

Test failing?

• Make sure that you have installed the Orion Network Verification app.
• Mobile devices always prefer saved networks over Hotspot 2.0 networks.  If your device is in range of other saved networks, you will need to disconnect from them before testing.
• If your device sees the "Orion" SSID but does not attempt to auto-connect, check your Hotspot 2.0 settings in your wireless controller.
• If your device attempts to connect to the Orion SSID but fails, check your wireless controller's RADIUS logs.
• If you are receiving RADIUS-Accepts from Orion, check your user VLAN. Is your client receiving an IP address?
• Try deleting your Passpoint profile, restarting your phone, and/or clearing the Orion Network Verification app’s cache / storage.

Measure Network Speed

Use the Orion Network Verification app to measure your network's speed.

 

Results are automatically uploaded and will be reflected in your Orion Wi-Fi Supplier portal within 24 hours.

By default, your networks will be ready to connect with some buyers on Orion Wi-Fi. To enable connectivity with more buyers, log in to your Orion Wi-Fi Supplier portal, go to Setup, and follow the steps under Enable Additional Traffic.

 

Next: Set Network and Venue details