Fix an installed Android app that isn't working

Try the following steps if an app installed on your phone has any of these problems:

  • Crashing. 
  • Won’t open. 
  • Won’t respond. 
  • Isn’t working properly. If the app that isn’t working is an Instant App, try these troubleshooting steps instead.

After each step, restart your phone to see if it fixed the issue.

Note: Some of these steps work only on Android 8.1 and up. Learn how to check your Android version.

Step 1: Restart & update

Step 2: Check for a larger app issue

Related resources

Need more help?

Try these next steps:

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Learn how to use your Android device and get the most out of Google. Get step-by-step guides and instructional videos on how to set up your phone, customize your settings, and use apps.

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