You can get interactive messages with rich media, like photos and videos, from businesses. For example, an airline could send you a message with your boarding pass.
Have interactive conversations with businesses
To have an interactive conversation with a business, you need to turn on RCS chats.
If your phone and carrier can use RCS, the option will show in your advanced settings.
Tip: Availability varies, and carrier charges may apply. Contact your carrier for details.
- Open Google Messages
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- Tap your profile photo or icon
Google Messages settings.
- Tap RCS chats
Turn on RCS chats.
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Turn on RCS chats.- Tip: If you can't find "RCS chats," tap Chat features.
If you don't find this option, it may not be available for your phone or carrier.
Learn about RCS conversations with verified businesses
When a business uses RCS chats, Google or other third party providers can verify the business' identity. If the business is verified, it will say "verified" or have a verified badge 
When you message with the business, they'll receive a read receipt for each of their messages that you read. Learn more about how to turn off read receipts.
Verified RCS conversations between businesses and users are not end-to-end encrypted. These conversations are managed by businesses, messaging solution providers, and, in some cases, carriers. The entities that operate RCS business conversations, and, in some cases, carriers, have access to message content for message delivery and other purposes. Google also has access to RBM message content to apply spam and abuse protections.
Get more info about a business
To get a business' information, tap the business’ name 
To review the business' privacy policy and terms of service
- Tap Info & Options
- Select an option:
- View Privacy Policy
- View Terms of Service
