About booking leads in Local Services Ads

Note:
  • This feature is currently available only in the US.
  • Some verticals are available in California and Florida only.
  • This feature isn't available for health care or tax specialists.

How it works

The booking feature allows customers to:

  • Schedule a booking directly through your Local Services ad, giving customers another way to contact you if you can’t pick up the phone.
  • Check your availability and services up front, which helps customers make informed decisions before contacting you.

How to opt in to receive booking leads

You can enable the booking feature through one of our booking partners.

How to manage booking leads

After you've opted in, you'll manage certain details directly from your booking partner account, including:

  • Managing, rescheduling, and canceling appointments
  • Making changes to availability

For any changes to booked jobs, you should reach out to customers directly to discuss the details of the job.

You'll still be able to view leads, including leads from the booking feature, in your Local Services Ads lead inbox.

How to opt out of booking leads

If you no longer wish to receive booking leads on Local Services Ads, you can turn off the feature directly in your Local Services Ads account by heading to the "Settings" section in the Profile and Budget page.

FAQs

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