Fix problems with Google Keep

If you can’t find a shared note or can’t sign into your account, you can try to fix the problem.

Find notes shared with you

If you can't see a note that's been shared with you, or if someone can't see the note you shared with them, try these steps:

Turn Android sync settings on

  1. On your Android phone or tablet, tap Settings .
  2. Tap Accounts and then Google Google app.
  3. Select the Google Account the note has been shared with.
  4. On the "Sync" screen, find and turn on Keep.

Update Google Keep

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Tap Menu Menu.
  3. To see your downloaded apps, tap My apps & games and then Installed.
  4. Tap Google Keep Keep.
  5. If there’s an update available, tap Update.

If you still don’t see the note, it is possible:

Fix other problems

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