If you can’t find a shared note or can’t sign into your account, you can try to fix the problem.
Find notes shared with you
If you can't see a note that's been shared with you, or if someone can't see the note you shared with them, try these steps:
Turn Android sync settings on
- On your Android phone or tablet, tap Settings
.
- Tap Accounts
Google
.
- Select the Google Account the note has been shared with.
- On the "Sync" screen, find and turn on Keep.
Update Google Keep
- On your Android phone or tablet, open the Google Play Store app
.
- Tap Menu
.
- To see your downloaded apps, tap My apps & games
Installed.
- Tap Google Keep
.
- If there’s an update available, tap Update.
If you still don’t see the note, it is possible:
- The owner may have stopped sharing the note.
- You may not be signed in to the account that the note was shared with.