GreenTheFrogKing
Original Poster
Sep 28, 2023

Switched ownership to another account I can no longer access

I set another account as Owner since it's mine from another private provider, thinking I had access to it. This is my personal gmail account and the other one is an institutional account related to the Google Group but not on google's domain. I can't access nor restore access to said account though, even though I own it, use it regularly and manage its domain and the server it's hosted on. It asks me for a password and a phone number I don't recall setting, the last two digits aren't the same as any of the owned numbers in my institution or mine.

How can I contact the support to restore my original ownership of the google group and possibly to remove/restore access to my external mail?
Details
Create and manage groups and members,Firefox,Web
Locked
Informational notification.
This question is locked and replying has been disabled.
Community content may not be verified or up-to-date. Learn more.
All Replies
david.king
Gold Product Expert
Volunteer since 2011 (not a Google employee)
Oct 18, 2023
How can I contact the support to restore my original ownership of the google group and possibly to remove/restore access to my external mail?
 
Simply not possible, unfortunately as there is no team at Google to do that.
 
If you're not able to regain access to the account you transferred ownership to, the group becomes ownerless and there is no process to restore access unfortunately.
User 14219915896199580798
Oct 18, 2023
Thank you so much for your reply. It is as I feared. You would think that they could build in a failsafe but clearly it’s not their priority.
false
5467909077857731572
true
Search Help Center
true
true
true
true
true
50
false
false
Search
Clear search
Close search
Main menu