Oct 4, 2023
My Google Ad grant account was approved and I was still debited... Why
I recently applied for the google ad grant and I got a mail it has been approved. I read also that I will get a link to activate, but it never came and so I continued with running some test search ads.
My account was debited (About $200)...
Please help us as this debit has really affected our monthly meager budget.
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Login to your Google for Nonprofits dashboard at https://www.google.com/nonprofits/. You should see your Ad Grants Customer ID number.
Now login to Google Ads. Do you see the same Customer ID? If so, choose Billing from the menu at the top. Then Summary. Does it say "This account is not billed"? If so, it's your Ad Grant account, continue to use it. Set the daily total budget for your campaigns to $329. See https://support.google.com/grants/answer/9841727
Is it the correct Customer ID but it's had a credit card added to it? Then you have permanently turned it into a paid account. Cancel the account. You will need to reapply for an Ad Grant from scratch. There's a reason you're told not to add a credit card.
Or was it a different ID? That's some other account, one you previously had access to, or have just created by accident. Do not use it. Do not enter credit card details. If you have created any campaigns pause them immediately or you'll get billed.
Can't find your Ad Grant account? Try clicking on the profile icon in the top right: is there an option to switch to another account? Check you're logging in using the correct email address, the one you signed up for the Ad Grant with.
Can't get in at all? Try this form to regain access: https://support.google.com/grants/answer/66163.