If your Pixel Watch won’t turn on or becomes unresponsive, you may need to restart or reset your watch.
Important: Google Pixel Watch does not have a physical reset button. Don't insert any items, such as paper clips, into the mic hole on the side of the Pixel Watch or the charging pins on the back of Pixel Watch 2 and 3, as this can cause damage.
Blank, frozen, or unresponsive screen issues
A restart should resolve a frozen or blank watch face that won’t turn on or unresponsive touchscreen.
- On Google Pixel Watch, press and hold the crown for 3 seconds.
- Scroll down and tap Restart.
- If your watch screen is still unresponsive after a restart, perform a hard reset. Long press the crown and side button for about 35 seconds (may take longer) until the "G" logo appears. The watch should restart and be usable again once the restart completes.
When your watch or app screen shows an error message or gets stuck on startup
A factory reset will help resolve multiple issues you may encounter in the Google Pixel watch app, which include:
- Timed-out updates.
- Forgotten PIN or passcode.
- "Something went wrong" error message.
- Frozen on the screen with the "G" logo.
Important: After you reset your watch to factory settings, all apps, settings, and data on your watch are erased.
Disconnect & reset.