Sep 9, 2023
Broken Subscriptioin
I subscribed to the NYTimes using a Google offer for a 4 month trial. During signup I got a pop-up that said "We've experience a technical issue. While your new subscription has been proceseed, it hasn't been linked to a New York TImes account". NYTimes was not able to help saying they did not have my information in their system, and I have not been able to find a link to Google eNews customer support. Google play shows the subscription as active, but when I click on the link I used to sign up, the offer is not the same. Who can I contact to have Google fix this?
Thanks!
Rich
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It doesn't get you back to the original offer, but if it comes to this, you can cancel your subscription. Information on that is here:
Getting good customer support from Google can be problematic... the forum here is user to user help, I'm not a Google employee.
There is a way to contact Google Play support, and I think that would be your best bet other than just cancelling it. Their contact link is at the bottom of this page:
There's a possibility though that they may send you back here :(
Either way, please let me know how it goes,
Chris