Troubleshoot an issue

Please let us know how we can help:Setup: I'm having trouble setting up my Google speaker or displayFeatures: I'm having an issue using features on my Google Nest or Home deviceReturns, replacements and gifting

You'll need a phone or tablet to set up your Google Nest or Home device. You can set up your device by first navigating to g.co/home/setup or downloading the Google Home app. Tell us a little more about where you're having trouble:I can't establish Wi-Fi connectionI don't see my Wi-Fi network listed during setupI can't find my Google Nest or Home device listed in the Google Home appI can't hear test sound during setupMy Wi-Fi password is incorrect

Please choose which feature you're having trouble with:MediaAnswers and informationTimers, alarms, and shopping listsHome control — Lights, thermostats, plugs & switches

Tell us how we can help:I would like to replace my defective Google Nest or Home deviceI would like to give away or gift my device