Replace or file a warranty claim for Fitbit Ace LTE

If your Fitbit Ace LTE becomes defective through no fault of your own, you may be able to return it for replacement or a refund, at Google’s discretion. Accidental damage isn't covered under warranty.

Step 1: Check your Fitbit Ace LTE warranty status

For issues you cannot fix or damaged watches or watch parts, go to Fitbit Ace LTE warranty for more information.​ The interactive warranty checker helps you check your warranty coverage, find solutions to common device issues, or connect with our team.

Check your Fitbit Ace LTE warranty

Step 2: Replace your Fitbit Ace LTE

Important:

• To obtain a warranty service, you must follow Google's procedures. You must provide your name, contact information, and serial number. You may also be required to provide proof of purchase and answer our diagnostic questions about your Fitbit Ace LTE’s issues.
• Make sure you back up your device before sending it back for replacement. Your watch automatically backs up your game progress or settings as long as you're connected to WiFi or LTE.

1. Find your Fitbit Ace LTE serial number.
2. Pick your support option based on your device’s warranty status or if you purchased Preferred Care coverage:

_{¹ Replacements not available at all times and in all areas and for the version of the Fitbit Ace LTE you previously purchased. Colors may vary and change over time. Not all colors are available in all areas.}