FAQ post for Safe Folder

Question

I forgot my pin/pattern for the safe folder, how do I reset it?
Important: If you reset the pin or pattern, all files in the safe folder will be deleted permanently. Please back up all your files first before resetting. These deleted files will no longer be recoverable.
 
Steps to reset your safe folder pin or pattern:
On your Android device, open the Files by Google app
At the top left, tap Menu Settings 
Select Safe folder > Reset your Safe folder
In the confirmation dialog, tap Reset
 
I accidentally deleted all the files in the safe folder, how to recover it?
Unfortunately, it is not possible to recover the files that have been deleted from the safe folder. Be aware that files deleted from the safe folder will be permanently deleted. Recovering deleted data is not possible. There isn't any other way to recover those deleted files.
Important: Uninstalling the Files by Google app will permanently delete files in the safe folder. If you want to keep your files in the safe folder, take files out of the safe folder and back it up before uninstalling.
 
If you've deleted files, photos, or videos outside of the safe folder, you can check if they are in the trash. To check and restore deleted photos & videos from trash:
On your Android device, open Files by Google 
At the top left, tap Menu   Trash
Find the files you want to move out of Trash
At the bottom, tap Restore 
On the confirmation dialog, tap Restore
(Note: Files remain in Trash for 30 days and then are automatically deleted. Once deleted, these files will not be recoverable)
 
(Make sure to check if your files are backed up on Google Photos or Google Drive)  
 
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FAQ - Safe folder

FAQ post for Safe Folder

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