Try clearing your phone app's cache and data. Go to > Settings > Apps & Notifications > Phone > Storage then clear the Cache and Storage and restart your device.

Google Employee Rohit R. recommended this

Helpful?

All Replies (9)

Peterfield53

Platinum Product Expert

Recommended Answer

Sep 29, 2023

Hello,

Welcome to the Google Fi Wireless community.

Try clearing your phone app's cache and data. Go to > Settings > Apps & Notifications > Phone > Storage then clear the Cache and Storage and restart your device.

Google Employee Rohit R. recommended this

Jean Claude Chokomakoua

Dec 14, 2023

Did not work for me. Have cleared cache and data yet the "No SIM" issue is still there. Customer support asked me to get a new SIM from third party (Walmart, Target, Best buy,...). Has anyone done this? Would the SIM card be from T-Mobile?

Lilybell2

Diamond Product Expert

Dec 17, 2023

Jean Claude Chokomakoua said:

Did not work for me. Have cleared cache and data yet the "No SIM" issue is still there. Customer support asked me to get a new SIM from third party (Walmart, Target, Best buy,...). Has anyone done this? Would the SIM card be from T-Mobile?

No, the SIM card should be a Google Fi SIM card not T-Mobile.

User 12620188910787566940

Oct 26, 2023

I keep having the same issue and I am really over it. I have to take my sim out, delete the FI app, restart my phone and then go through the re-adding of the app process over and over again. Sometimes that works or I have to turn off auto connect to network and manually select a network.

Giampaolo Ongaro

Oct 30, 2023

This must be a Bug they introduced with Android 14 update.
Never happened before and now it's been happening to me too at least 3 times.
On my Pixel 6a I have to go to the Google FI app and activate the eSIM once again.
But what if I have no WiFi to download it?

It's also alarming since the swap sims attacks symptoms are that for no reason you get no service all of a sudden and after that it's a nightmare.

So I want to know if what's happening has been brought to the attention of Google FI developers and a fix is coming.

Because this is definitely a bug!

Red Leatherman

Platinum Product Expert

Toy impresario, wonder aficionado and avid shoe wearer

Recommended Answer

Nov 29, 2023

It is easy to get a new SIM to rule out that being an issue

You can order a free SIM through this link https://fi.google.com/ordersim

Platinum Product Expert Joe Ellett recommended this

User 273744873254351718

Feb 1, 2024

It's not easy to get a new SIM if this happens when you're traveling or out of the country. It's a pain in the ass.

User 7288854882650753730

Dec 6, 2023

Hello sir my Google fi sim not working

PyroAE

Dec 17, 2023

I have this issue too. haven't had working service since October 2nd and keep being told it is a known issue and their tech team is addressing it. I am in Japan with this issue, and the googlefi support team has been claiming it is a nationwide outage. somehow it is not effecting every user.

User 273744873254351718

Feb 1, 2024

This just happened to me today. Its disheartening to hear this has been a "known issue" since October at least. Fix it, Google Fi engineers!

Last edited Feb 1, 2024

User 16962077798369633378

Feb 2, 2024

I just received a new sim card insert send message today January 31st. I texted through support (chat). Between the both of us trial and error for nearly 3 hours I finally resolved it I will copy and paste my chat info so that anyone who experiences the same issue on can study and hopefully resolve their own issue. So basically this issue is a refreshment of the network on their side clearing the storage and cache of the Google fee app rebooting the phone then making sure you log out of your Google fi account then log back in and continue with a completion of activation once that is done then the service should turn back on in the bars back up on top you can study the info from the chat room that I will copy and paste good luck everyone.

Welcome! Your Case ID is 7-3190000035478. Refer to this if you need to contact us again. By the way, the chat will stay open for 24 hours after your last message. If you step away for any reason, you can come back to this chat.

Hi Daniel, Thanks for your message to Google Fi wireless support. My name is Anudeep and I'm happy to help you.

Anudeep · 7:02 PM

I just read the community and someone else has the same issue I have no service what's going on

7:03 PM

I understand that you are experiencing Google Fi service issue on your device and you have no signal bars on your device with Google Fi.

I understand how important it is for you, I'll check your account details and help you with the best of my expertise.

May I know if you are currently in the US?

Anudeep · 7:04 PM

Of course and I have automatic payment what's going on?

7:05 PM

Thanks for letting me know.

Daniel, I understand how important it is for you to use Google Fi services.

I will surely check and help you accordingly.

May I know since when are you experiencing this issue with Google Fi?

Anudeep · 7:05 PM

Maybe yesterday but for sure today

7:06 PM

Thank you for letting me know.

Daniel, I have checked your account details and everything seems to be fine on your Google Fi account.

Let's perform a few troubleshooting steps on your device and get this issue resolved for you.

Is that fine for you?

Anudeep · 7:07 PM

Of course

7:07 PM

Thank you.

May I know the make and model of the device associated with Google Fi?

Anudeep · 7:08 PM

1 + 7 pro 5G model GM 1925

7:09 PM

Thank you for letting me know.

I have refreshed the network settings from my end.

Now, I would request you to please turn on airplane mode for 15 seconds and then turn off airplane mode.

Once you turn off airplane mode, please check if you are able to see signal bars on your device with Google Fi.

Anudeep · 7:10 PM

I waited 20 long seconds and still no change

I'm using my Wi-Fi in order to communicate with you

7:13 PM

I see, thank you for performing all the troubleshooting steps.

Could you please help me with the complete address of your location?

So that I can check the coverage at your location.

Anudeep · 7:14 PM

It's been working since I first started service years ago my address is 143 Yosemite drive Pittsburg California 94565

7:14 PM

Thank you for providing the address.

Yes, I have checked the coverage at your location and the coverage seems to be fine.

May I know if you are getting any error message on your device?

Anudeep · 7:15 PM

No services insert SIM card

7:17 PM

Thank you for confirming.

Now, I would request you to please reinsert the Google Fi Sim card on your device and then restart your device.

Once you restart your device, please check if you are able to see signal bars with Google Fi.

Anudeep · 7:18 PM

I uninstalled and reinstalled the SIM card no change

7:20 PM

Thank you for performing the steps.

Anudeep · 7:21 PM

Someone else did the same steps in the community turned on the airplane mode and then turn it off and still no service what happened?

7:23 PM

Yes, I'm checking with the our resources and help you accordingly.

Now, I would request you to please check if the Google Fi app is updated on your device.

Please open play store on your device and the search for Google Fi app and see if the Google Fi app is updated.

Anudeep · 7:25 PM

It is up to date because there is no update available I just checked what next?

7:26 PM

Thank you.

May I know if you have restarted your device?

Anudeep · 7:26 PM

If I restart my device I will lose contact with you

7:27 PM

I would like to inform you that we will keep this chat open for next 24 hours and you will be able to continue the same chat.

Anudeep · 7:28 PM

Once I restart my phone I'm sure I will lose contact with you if I do then what do I do go to support and chat again

7:29 PM

On the Google Fi app, please login to your Fi account select your chat and then you'll be able to continue the same chat.

Anudeep · 7:30 PM

Okay then I will restart my device now

7:30 PM

Thank you.

I will standby for you.

It seems like you're away.

If you need more help, you can leave and respond through the Help Center where you started this chat. You can also respond here within the next 24 hours.

Once you send us a message, someone will get back to you.

Anudeep · 7:40 PM

I restarted the phone as requested but to no avail I still have no service what happened

7:52 PM

You’re connected with agent Dennis.

7:52 PM

Hi Daniel, thanks for contacting Google Fi support. My name is Dennis.

Dennis · 7:53 PM

Do you see my previous messages with unadeep?

7:54 PM

I'm sorry you are facing service issues, I'll certainly check and help you.

Please allow me 2-3 minutes while I go through the previous converdsation.

Dennis · 7:54 PM

7:55 PM

Thanks for waiting.

Is your device unlocked?

Dennis · 8:00 PM

Yes

8:00 PM

Thanks for the information.

May I know from when are you facing this issue?

Dennis · 8:02 PM

I believe today

I did not use the phone yesterday so maybe it was yesterday as well

8:04 PM

Thanks for the information.

Do you see any error message on the screen?

Dennis · 8:06 PM

No sim insurance SIM card

8:08 PM

Thanks for the information.

What is the network you are able to see on your device and how many signal bars are there?

Turn off WiFi to show the icon, or go to Settings > Network & Internet > Internet.

It seems like you're away.

Dennis · 8:13 PM

No service no SIM card is the message I turned off Wi-Fi and I cannot communicate with you the only where I can communicate with you is through Wi-Fi

8:14 PM

Okay.

Dennis · 8:15 PM

No bars

Even if I chose Wi-Fi the body would still show normally I have no service no bars

I saw in the community that someone else is going through the same thing

8:17 PM

Okay.

Please check the OS is up to date.

Dennis · 8:21 PM

It says my system is up to date July 1st 2022

8:24 PM

Thanks for the information.

Please clear cache and storage of the FI app.

Open settings.

Navigate to settings >> apps and notifications.

Select Fi app.

Dennis · 8:26 PM

I clear the cache but if I clear the storage would it erase my phone?

8:26 PM

Storage and Cache.

Clear cache.

No it will not be removed.

Dennis · 8:28 PM

Okay I clear storage and cache what next,?

8:28 PM

Please let me know once done.

Thanks for the information.

Please reset your network settings.

Dennis · 8:29 PM

I'm not allowed to go into the network settings

8:31 PM

Thanks for letting me know.

Please open Fi aap and login.

Dennis · 8:32 PM

I'm already logged in

I can try to log out and then log back in again

I received a message stating that my activation is not fully completed

Discussion card has always been working and it's giving me an option to order another can I receive one ASAP can you order one for me Rush delivery?

It's strange it's SIM card has always worked since I installed it years ago

I just ordered another sim card but I doubt that it will work my current card always worked until I believe yesterday someone else in the community stated the same

I finally got thru and the service is fixed

8:42 PM

Awesome!

I've refreshed the settings from my end.

Dennis · 8:44 PM

By logging our and then re logging back in then finish the activation then it worked

8:44 PM

Great!

Apart from this, Is there anything else I can assist you with today?

Dennis · 8:45 PM

Right now I'm on.the phone with my neibor multi- tasking

I will pass this information to others in the community and maybe you can do the same after reading everything I wrote