Sep 19, 2023
168 hours and counting, no Fi service.
Activation "succeeded", only to have Fi service while on wifi.
I cannot get back to my pixel-2 either, this "successful transfer" has left me without a phone I can go on the road with.
Support are telling me "Engineering are on this" for 48 hours now.
Has anyone encountered similar issues with activation recently - "Success but no bars" ?
Support are telling me "Engineering are on this" for 48 hours now.
Has anyone encountered similar issues with activation recently - "Success but no bars" ?
[3-9131000034827]
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Last edited Sep 29, 2023
Sep 20, 2023
Hello,
Welcome to the Google Fi Wireless community.
I would try a Network Reset through the Setup menu and check the box of to erase eSIM. This will require you to reactivate Google Fi and hopefully this solves the activation issue you are having.
Google Employee Rohit R. recommended this
Am I understanding correctly that your Google Fi service works while you are connected to wifi, but you do not have any mobile data?
What did Google Fi support have you try to troubleshoot the problem?
If you have a Walmart, Target or Best Buy near you, you may be able to purchase a physical SIM to try while the eSIM isn't working. A physical SIM can also be ordered at https://fi.google.com/ordersim
Google Employee Rohit R. recommended this
All Replies (11)
Sep 20, 2023
Am I understanding correctly that your Google Fi service works while you are connected to wifi, but you do not have any mobile data?
What did Google Fi support have you try to troubleshoot the problem?
If you have a Walmart, Target or Best Buy near you, you may be able to purchase a physical SIM to try while the eSIM isn't working. A physical SIM can also be ordered at https://fi.google.com/ordersim
Google Employee Rohit R. recommended this
Sep 20, 2023
I have a physical sim - as my pixel-2 was activated using a physical sim. I tried to activate the pixel-6 with , but no luck and same result:
No cell reception bars, and service only when I'm on wifi.
As for the steps taken by engineering so far: None that I'm aware of.
I was asked some very basic questions over email ("Has this happened before ?"), but nothing else.
Hello,
Welcome to the Google Fi Wireless community.
I would try a Network Reset through the Setup menu and check the box of to erase eSIM. This will require you to reactivate Google Fi and hopefully this solves the activation issue you are having.
Google Employee Rohit R. recommended this
Sep 20, 2023
All the activation attempts but one, were done from home. Where the wifi signal is excellent.
The one activation that was done outside of home which included a network reset was in a coffee shop, where the wifi signal was strong enough to browse the web with more than acceptable speed and performance + place a phone call and talk over wifi.
Sep 20, 2023
As far as my Fi app is concerned - Fi has been activated and is working (which it is, only over wifi).
But, my celluar connection shows "Emergency calls only". I have no bars,
When I use the troubleshoot wizard, and test the data connection - please see attached image.
When I use the troubleshoot wizard, and test the data connection - please see attached image.
Last edited Sep 20, 2023
Sep 20, 2023
What bugs me here is that nearly 72 hours after reporting the issue, it does not seem like a single tech has looked into any possible issues with a query of: 'IMEI 123xyz is failing to obtain service, for reason xyz.'
It's been three days now without cell service, and *I can't* roll back to my older phone as I end up with the same issue.
The tech that's in charge of my case has an average response time of ~14 hours, with the response being 'engineering will have a look, we'll let you know...'
I have multiple lines with Fi, and I'd rather be with Fi than any other cell provider. But Fi seems unable to provide me with cell service.
Which options am I left with here?
Last edited Sep 20, 2023
Sep 20, 2023
I was able to revert to my old phone. And I'm quite relieved that I have a phone I can use away from home.
I do not know how will this affect the troubleshooting process at this point. Will also update the ticket owner from Fi support.
Last edited Sep 20, 2023
Sep 21, 2023
Sep 21, 2023
If the phone is a locked one, wouldn't there be some error code output during activation ?
(I could be wrong, but I would hope an error code will output, or Fi will be able to pick error easily, from your end. )
(I could be wrong, but I would hope an error code will output, or Fi will be able to pick error easily, from your end. )
Sep 29, 2023
After being able to finally roll back to my old pixel 2, I was asked by the tech assigned to this case, to try once more and activate my pixel 6 so "the carrier can troubleshoot the issue".
Which I did, today.
I sent them a message 4 hours ago. No response.
If anyone reading this has any way to ping the tech assigned to case [3-9131000034827] and let them know their response is needed, please do.
Sep 29, 2023
Here's my response to the tech that was (supposed to) work on my case. If anyone reading this board has anything to do with customer service, fyi.
## Begin
Well,
I'm sorry to say this - but so far, this has has been quite a poor experience for me. The lack of communication is quite disappointing.
What seems to be the worst - is the fact you asked me to retry activating the pixel 6, so you can "troubleshoot from your end", ending in once again no cell service for me - and then not being available to troubleshoot.
I will now try to revert back to the pixel 2, which was not a smooth process the last time, and hopefully it'll work.
At this point, it's not just poor customer serivce, it's neglance. I hope you won't have to deal with the level of service you have provided.
Thanks, for nothing.
## End
## End
I will let you know if and when there is an update.
User 14103009807765205041: Your issue should now be resolved. If you are still having an issue, please report back here.
Oct 6, 2023
keep u posted
Oct 6, 2023