Leave a group plan or remove members

1. On your device, open the Google Fi app or sign in to fi.google.com.
2. Select Manage plan Leave Google Fi.
   • If Leave Google Fi is unavailable, select Contact us for more help.
   • A child’s account cannot leave the group on their own. The owner must remove these accounts.

When a group member leaves a plan:

• If you’re a group member, you can transfer your phone number to another Google Fi plan, Google Voice, or another provider.
• If they have a financed device, the leftover balance is charged to the group bill and the owner pays the balance.
• If the group member's device is enrolled in Google Fi device protection, its enrollment is discontinued.

1. On your device, open the Google Fi app or sign in to fi.google.com.
2. Select Manage plan Leave Google Fi.
   • If Leave Google Fi is unavailable, select Contact us for more help.
   • When the group owner leaves the plan:
     • The owner cancels their service, data, calls, and texts.
     • The owner can transfer their number to another Google Fi plan, Google Voice, or another provider.
     • If the owner's device is enrolled in Google Fi device protection, its enrollment is discontinued.
     • If another group member's device is enrolled in Google Fi device protection, its enrollment is discontinued when the member who uses the enrolled device leaves the group plan.
     • The owner continues to pay for financed devices that belong to other group members. When a member that finances their device leaves the plan, the group bill is charged for the rest of their balance.The owner pays this balance.

The owner also chooses when to end service for the other group members:

Option 1: Keep their service active until they leave

• Group members will continue to have service and data for up to 60 days or until they leave the group plan. The group bill is charged for service and data and the owner still pays the bill.
• When leaving, group members can transfer their phone numbers to another Google Fi plan, Google Voice, or another provider.
• If no action is taken after 60 days, the phone number is automatically released.

Option 2: Cancel their service immediately

• Calls, texts, and data are cut off immediately.
• Group members can still transfer their phone numbers to another Google Fi plan, Google Voice, or another provider.

If you’re a survivor of domestic abuse looking to file a line separation request, note that you can leave a group plan or remove someone from your group plan at any time. Check the above sections for instructions on how to do this.

If you need additional help with line separation, check this resource and file this submission form. This includes transferring the accounts of people in your care to a new plan.