If you see the “Account access only” screen, there’s either an activation issue or you’re trying to use the Google Fi app from another device.
Activation issue
- If you are trying to activate the phone you’re using with Google Fi, there may be an activation issue. See possible issues and solutions below.
- Until you activate service, you’ll only be able to use the Google Fi app to manage your account and settings.
Using the Google Fi app on a tablet or another phone
- You'll see "Account access only" the first time you open the Google Fi app on a device that's not the phone you use for Google Fi service. It means you can use the app to manage your account and settings, but Google Fi service isn't available on this device for calling, texting, and voicemail.
Troubleshoot activation issues
You may have trouble activating your device because of the following issues. You can always contact a Google Fi expert to get your device up and running.