You can cancel your Google Fi service at any time. There are no termination fees.
After you cancel, you can reactivate your Google Fi service. If you don’t want to cancel your service permanently, you can stop your Google Fi service temporarily.
If you're part of a group plan, before you can start the cancellation process, you have to leave or remove members.
If you finance your device with Google Fi, you're charged the full balance when you close your account.
To get your port-out number and PIN, you must go through the cancellation flow.
For groups, each member must get their own port-out information.
If you’re a survivor of domestic abuse looking to file a line separation request, you can:
- Check our resource on managing line separation in cases of domestic abuse.
- File this submission form for specialized assistance.
After you cancel, you can reactivate your Google Fi service. If you don’t want to cancel your service permanently, you can stop your Google Fi service temporarily.
Keep in mind before you cancel
How to close your Google Fi account
Important: You can't cancel with a negative balance, you have to pay for a full month even if you cancel before the end of the month.
- Open the Google Fi app
or website.
- In the "Home" tab, select Manage plan.
- Select Leave Google Fi and follow the on-screen instructions.
After you close your Google Fi account, you can:
- Transfer your number to another carrier.
- When you close your Google Fi account, you get your port-out number and PIN.
- Transfer your number to Google Voice.
- Sign in to your account to find your bills and other details.
- Signing in to your account doesn't reactivate your service. You get a notification that your service has been canceled.
To cancel a deceased subscriber's service, contact Google Fi support.
Troubleshoot cancellations
Understand your final bills
For single member plans, after you cancel your service, you may get up to 2 more bills to close out your charges.
For group plan owners, after your last member leaves, you may receive up to 2 more bills to close out your group’s charges. Group plan members have 60 days to leave the plan, which delays the closing for the owner.
After you cancel your service, you can still check your bill and other details if you sign in to your account. If you have outstanding balances on your second bill, you get a refund on your primary payment card. Depending on international usage, it can take 60–90 days for billing and refunds to complete. Service credits are non-refundable.
At the end of your last active billing cycle, your first statement won't show a balance for your monthly data budget under "Standard monthly charges."