Manage line separation in case of domestic abuse

Google Fi is committed to supporting survivors of domestic abuse and helping them maintain critical access to reliable, safe, and affordable connectivity.

• If you’re a group member, you can leave a Google Fi group plan at any time without needing to contact support.
• If you’re the group owner, you can remove a group member for your plan at any time without needing to contact support.

Separating lines of service

Important: When you leave a group plan, the notification to the group owner occurs immediately after you complete your transfer or port-out. When you remove a group member from a plan, the notification to this member occurs immediately after they are removed. When you do this, make sure you are in a safe location.

We can also walk you through this step-by-step and answer any questions you may have. If you want assistance with transferring mobile lines off an account due to domestic abuse, including transferring the accounts of individuals in your care, contact us via this form.

You’re required to provide either:

• A copy of a signed affidavit from a:
  • Licensed medical or mental health care provider
  • Licensed military medical or mental health care provider
  • Licensed social worker
  • Victim services provider
  • Licensed military victim services provider
  • Employee of a court, acting within the scope of a person’s employment
• A copy of a:
  • Police report
  • Statements provided by police, including military, Tribal police, magistrates, or judges
  • Charging documents
  • Protective or restraining orders
  • Military protective orders
  • Any other official record that documents the covered act

If you are also transferring the account of an individual in your care, you will be required to provide a signed and dated affidavit stating that the individual is:

• In your care
• A user of the specific line to be separated

If you wish to switch to a different carrier, while Google Fi doesn’t currently partner with it, a potential resource is Lifeline Support for Affordable Communications.

If you or a loved one experiences domestic abuse, you can contact the National Domestic Violence Hotline for highly-trained, expert advocates that offer:

• Free, confidential, and compassionate support
• Crisis intervention information
• Education
• Referral services

These services are available in over 200 languages.

Reach the National Domestic Violence Hotline 24/7:

• Call 800-799-SAFE (7233)
• Text "START" to 88788 (text and data rates apply)
• Chat at www.thehotline.org