A factory reset erases all user data on your Chromebook's hard drive, including all the files in the Downloads folder. It also erases most non-user-related device information, but preserves a few diagnostic and operational pieces of data.
Before you reset, make sure to back up your files on Google Drive or an external hard drive. The factory reset won't delete any of your files on Google Drive or external storage device.
Note: If you're using your Chromebook at work or school, you can't reset it. Ask your administrator to wipe the data on your Chromebook and re-enroll the device on your work or school network.
Before you factory reset your Chromebook
Factory reset your Chromebook
- Sign out of your Chromebook.
- Press and hold Ctrl + Alt + Shift + r.
- Select Restart.
- In the box that appears, select Powerwash
Continue.
- Follow the steps that appear and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the owner account. - Once you've reset your Chromebook:
- Follow the onscreen instructions to set up your Chromebook
- Check if the problem is fixed
Continue.Get more help
If you've reset your Chromebook, but it's still having problems, try these steps: