Set up an eSIM or SIM for mobile data

When you use an eSIM or SIM profile on your Chromebook, you can connect to the internet without a Wi-Fi connection over mobile data.

What you need

Your Chromebook needs to have eSIM capabilities or a physical slot for a SIM card. To set up an eSIM, your Chromebook must run on version 92 or later. Check that your Chromebook’s software is up to date.

Use an eSIM for mobile data

  1. At the bottom right, select the time and then Settings .
  2. Under “Network,” confirm that Mobile data is turned on.
  3. Select Mobile data.
  4. Under “eSIM,” select the network you want to connect to.
Tip: If you don’t find any mobile profiles under “Mobile data,” you’ll need to set up a new profile.

Use a SIM card for mobile data

  1. Insert your SIM card into the card reader.
  2. At the bottom right, select the time and then Settings .
  3. Under “Network,” confirm that Mobile data is turned on.
  4. Select Mobile data.
  5. Under “SIM,” select the network you want to connect to.
  6. If your SIM card isn’t activated yet, select Activate and follow the on-screen instructions.

Tip: If your SIM card carrier isn’t supported or your SIM card isn’t connected to a data plan, you’ll need to contact your carrier to complete setup.

Manage eSIM & SIM profiles

Fix problems with mobile network setup

  • Check your connection: Before you set up an eSIM profile, make sure you’re connected to a Wi-Fi or Ethernet network.
  • “Error detecting code”: If this error appears, try these options:
    • Make sure your camera is clean and there isn’t anything covering it.
    • Try to enter the activation code manually.
    • If none of these options work, contact your carrier for technical support.
  • “Couldn’t install eSIM profile”: If this error appears, this may indicate that the user profile you tried to set up was set up previously and can’t be reinstalled. Contact your carrier for technical support.
  • Issues other than the above: Try to turn your Chromebook off and on.

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