Subscription, license and usage, and billing FAQ

If your app requires users to sign in and a user allow list is provided, each email in the list is counted as an app user. If the app doesn't require sign-in, AppSheet counts every device that launches the app as a separate user. Each signed-in user can use the app on as many as five devices. For example, a user with the email jane@example.com uses an AppSheet app that requires sign-in. When Jane uses the app on her smartphone, desktop, and tablet, it still counts as one user. If the app didn't require sign-in, then it would count as three distinct 'guest' users.

This means that, even if you're the app creator, if you're also an app user of the app that you made, you count as one user. For example, if you have yourself and five other users of your app, you would need to count it as six separate users.

If you reside outside the United States, your payment may have been declined because your bank blocks foreign charges. Check with the bank that issued the card.

We encourage you to pay using a credit card. However, if need to pay by bank draft, contact AppSheet Sales for assistance.

If you are a Google Workspace customer, your admin can manage billing through the Google Admin console.

If you have an individual account, monthly subscriptions are automatically invoiced, and transaction history is available in the Billing tab of the My Account page. See Manage the subscription, licenses, and billing for an individual account.

Billing is based on your plan and will either occur monthly or annually.

Yes, changes to your subscription or license count take effect immediately. The value of the prior subscription for the remainder of the month is applied as "Unused time" credit to the next invoice, and a new prorated charge for the new plan is added for the remainder of the month. As a result, the next invoice will contain two line-items for each change made during the prior billing period.

No, we only charge exactly what you ask us to charge. We do not automatically add charges based on usage. Our usage reporting and account alerting is information that helps you choose the appropriate subscription.

You will see an account alert and may receive email reminders to update your subscription. However, your apps will continue to run without interruption. AppSheet only blocks functionality in very rare cases (such as, continued payment failures or egregious violation of license counts). See How to determine if a subscription upgrade is required.